2015 - Adp - Call Compliance/Marketing Overview - Mv/Training

10 Questions | By Bthorup | Updated: Mar 21, 2022 | Attempts: 521

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Questions and Answers

1.

As employees of OneExchange, we are committed to…
- A.
  
  Rush the customer through the enrollment process
- B.
  
  Make decisions for our customers
- C.
  
  Present all information in a fair and accurate manner
- D.
  
  All of the Above
2.

What is Cross-Selling?
- A.
  
  Comparing Medigaps to MAPDs during a presentation
- B.
  
  Marketing of non-health care products to prospective enrollees during any MA or Part D presentation.
- C.
  
  Conducting sales meetings on crosswalks
- D.
  
  Selling vampire-fighting equipment
3.

What does MIPPA stand for?
- A.
  
  Medical Insurance Patient Protection Act
- B.
  
  Make decisions for our customers
- C.
  
  Mother’s Insurance Physical Protection Act
- D.
  
  Medicare Improvements for Patients and Providers Act
4.

Which of the following should an agent from OneExchange NOT do?
- A.
  
  Act responsibly, ethically, accurately, and in a respectful manner
- B.
  
  Represent yourself as an agent of Medicare, Social Security, or any agency of the Federal Government
- C.
  
  Provide accurate information regarding eligibility requirements, plan benefits, grievance, appeals, and disenrollment procedures
- D.
  
  Abide by all CMS and state marketing guidelines
5.

Who oversees carrier compliance with Medicare guidelines?
- A.
  
  OneExchange
- B.
  
  CMS
- C.
  
  The FBI
- D.
  
  Carriers
6.

Aggressive marketing tactics are an acceptable practice at OneExchange.
- A.
  
  True
- B.
  
  False
7.

Which of the following plan types fall under CMS’ regulation?
- A.
  
  1876 Cost Plans
- B.
  
  Medicare Advantage (MA)
- C.
  
  Prescription Drug Plans (PDP)
- D.
  
  All of the Above
8.

If QM hears a BA or ADP engage in a prohibited practice…
- A.
  
  QM will contact the agent’s supervisor so that they can receive a “good job” pie.
- B.
  
  No consequence whatsoever.
- C.
  
  This will result in an automatic failed call review.
- D.
  
  They’ll send you an angry email telling you to “stop it!”
9.

It is okay to offer customers some form of enticement, such as gifts or payments, to induce enrollments.
- A.
  
  True
- B.
  
  False
10.

The carriers must have a plan for preventing prohibited marketing practices from occurring and detecting them.
- A.
  
  True
- B.
  
  False