2015 - Adp - Call Compliance/Marketing Overview - Mv/Training

10 Questions | Total Attempts: 474

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2015 - Adp - Call Compliance/Marketing Overview - Mv/Training

Please work alone. You must get 80% to pass.


Questions and Answers
  • 1. 
    As employees of OneExchange, we are committed to…
    • A. 

      Rush the customer through the enrollment process

    • B. 

      Make decisions for our customers

    • C. 

      Present all information in a fair and accurate manner

    • D. 

      All of the Above

  • 2. 
    What is Cross-Selling?
    • A. 

      Comparing Medigaps to MAPDs during a presentation

    • B. 

      Marketing of non-health care products to prospective enrollees during any MA or Part D presentation.

    • C. 

      Conducting sales meetings on crosswalks

    • D. 

      Selling vampire-fighting equipment

  • 3. 
    What does MIPPA stand for?
    • A. 

      Medical Insurance Patient Protection Act

    • B. 

      Make decisions for our customers

    • C. 

      Mother’s Insurance Physical Protection Act

    • D. 

      Medicare Improvements for Patients and Providers Act

  • 4. 
    Which of the following should an agent from OneExchange NOT do?
    • A. 

      Act responsibly, ethically, accurately, and in a respectful manner

    • B. 

      Represent yourself as an agent of Medicare, Social Security, or any agency of the Federal Government

    • C. 

      Provide accurate information regarding eligibility requirements, plan benefits, grievance, appeals, and disenrollment procedures

    • D. 

      Abide by all CMS and state marketing guidelines

  • 5. 
    Who oversees carrier compliance with Medicare guidelines?
    • A. 

      OneExchange

    • B. 

      CMS

    • C. 

      The FBI

    • D. 

      Carriers

  • 6. 
    Aggressive marketing tactics are an acceptable practice at OneExchange.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following plan types fall under CMS’ regulation?
    • A. 

      1876 Cost Plans

    • B. 

      Medicare Advantage (MA)

    • C. 

      Prescription Drug Plans (PDP)

    • D. 

      All of the Above

  • 8. 
    If QM hears a BA or ADP engage in a prohibited practice…
    • A. 

      QM will contact the agent’s supervisor so that they can receive a “good job” pie.

    • B. 

      No consequence whatsoever.

    • C. 

      This will result in an automatic failed call review.

    • D. 

      They’ll send you an angry email telling you to “stop it!”

  • 9. 
    It is okay to offer customers some form of enticement, such as gifts or payments, to induce enrollments.
    • A. 

      True

    • B. 

      False

  • 10. 
    The carriers must have a plan for preventing prohibited marketing practices from occurring and detecting them.
    • A. 

      True

    • B. 

      False

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