Weekly Recap Quiz #69 (July 21st)

10 Questions | Total Attempts: 60

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Weekly Recap Quiz #69 (July 21st)

Questions and Answers
  • 1. 
    Customer's doing an exchange will not receive credit for their returned items until they have gone through our returns inspection process.
    • A. 

      True

    • B. 

      False

  • 2. 
    You will need to enter a disposition code once the call is complete.
    • A. 

      True

    • B. 

      False

  • 3. 
    If the customer has multiple questions or issues, you need to choose the disposition code on the most significant concern/issues related to the call.
    • A. 

      True

    • B. 

      False

  • 4. 
    AMAZON, NEWEGG, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 5. 
    When doing an exchange for a customer, first you should always:
    • A. 

      Create a replacement order

    • B. 

      Place a new order

    • C. 

      Initiate the return of the items they would like to return

  • 6. 
    What is the second step in the exchange process?
    • A. 

      Create a replacement order

    • B. 

      Initiate the return of the items they would like to return

    • C. 

      Create a credit request

  • 7. 
    A customer can only do an exchange for the items they are returning. For example, if a customer is exchanging a Batman costume, on the new order, they can only buy the Batman costume, and nothing else.
    • A. 

      True

    • B. 

      False

  • 8. 
    A customer calls and tells you that her costume does not fit her. She looked at the size chart wrong. In this case, you would do a:
    • A. 

      Credit request

    • B. 

      Replacement order

    • C. 

      Exchange

  • 9. 
    If you are placing a replacement/manual orders for Birthday Express, you should use what Order Source: (choose all that apply)
    • A. 

      BirthdayExpress Manual Order

    • B. 

      Celebrate Manual Order

    • C. 

      BirthdayExpress Customer Zero Dollar

    • D. 

      Celebrate Customer Zero Dollar

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