2014 - SST - SST Assessment

34 Questions | Total Attempts: 431

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2014 - SST - SST Assessment

Questions and Answers
  • 1. 
    Use the following information to answer questions 6-9:There are three types of storage facilities: regular, warehouse and specialty. Listed below are the rules for deciding which type of storage to use. 
    • Regular or warehouse should be used for items that do not need special handling.
    • Special storage should be used for items that need special handling.
    • Warehouse storage should be used for items weighing over 200 pounds.
    • Regular storage should be used items weighing less than 200 pounds.
    • Special storage should always be used for storing hazardous materials.
  • 2. 
    Use the following information to answer questions 10-13:PLEASE MAKE SURE THE EMPLOYEES ARE PAID CORRECTLY:George Winters640-58-2253…. Kalispell, MT……. $42,102Louise Hamel324-72-2663……Croydon, PA……$37,700Is everything correct in “List to be checked”? Verify per column: List to be checked   NameSocial Security NumberAddressCommission1. George Witners640-58-7253Kalispell, MT$42,1202. Louise Hamel324-72-2663Croydon, PA$37,700
  • 3. 
    Essay Question: Give an example of a work situation where you have felt stress and were able to overcome it:
  • 4. 
    Use the following information to answer questions 33-35:Home health servicesHow often is it covered?Medicare Part A (Hospital Insurance) and/or Medicare Part B (Medical Insurance) covers eligible home health services like intermittent skilled nursing care, physical therapy, speech-language pathology services, continued occupational services, and more. Usually, a home health care agency coordinates the services your doctor orders for you.Medicare doesn't pay for: 
    • 24-hour-a-day care at home
    • Meals delivered to your home
    • Homemaker services
    • Personal care
    Who's eligible?All people with Medicare who meet all of these conditions are covered: 
    • You must be under the care of a doctor, and you must be getting services under a plan of care established and reviewed regularly by a doctor.
    • You must need, and a doctor must certify that you need, one or more of these:
      • Intermittent skilled nursing care (other than just drawing blood)
      • Physical therapy, speech-language pathology, or continued occupational therapy services. These services are covered only when the services are specific, safe and an effective treatment for your condition. The amount, frequency and time period of the services needs to be reasonable, and they need to be complex or only qualified therapists can do them safely and effectively. To be eligible, either: 1) your condition must be expected to improve in a reasonable and generally-predictable period of time, or 2) you need a skilled therapist to safely and effectively make a maintenance program for your condition, or 3) you need a skilled therapist to safely and effectively do maintenance therapy for your condition.
    • The home health agency caring for you must be Medicare-certified.
    • Your must be homebound, and a doctor must certify that you're homebound.
    You're not eligible for the home health benefit if you need more than part-time or "intermittent" skilled nursing care.You may leave home for medical treatment or short, infrequent absences for non-medical reasons, like attending religious services. You can still get home health care if you attend adult day care.Note: Home health services may also include medical social services, part-time or intermittent home health aide services, medical supplies for use at home, durable medical equipment, or injectable osteoporosis drugs.Your costs in Original Medicare 
    • $0 for home health care services.
    • 20% of the Medicare-approved amount for durable medical equipment.
    Before you start getting your home health care, the home health agency should tell you how much Medicare will pay. The agency should also tell you if any items or services they give you aren't covered by Medicare, and how much you'll have to pay for them. This should be explained by both talking with you and in writing. The home health agency should give you a notice called the "Home Health Advance Beneficiary Notice" (HHABN) before giving you services and supplies that Medicare doesn't cover.NoteTo find out how much your specific test, item, or service will cost, talk to your doctor or other health care provider. The specific amount you’ll owe may depend on several things, like other insurance you may have, how much your doctor charges, whether your doctor accepts assignment, the type of facility, and the location where you get your test, item, or service.NoteYour doctor or other health care provider may recommend you get services more often than Medicare covers. Or, they may recommend services that Medicare doesn’t cover. If this happens, you may have to pay some or all of the costs. It’s important to ask questions so you understand why your doctor is recommending certain services and whether Medicare will pay for them. 
  • 5. 
    Disclaimer: This assessment is intended to determine how well Benefit Advisors follow instructions along with basic Medicare and OneExchange knowledge.This is an open book assessment. You may use your resources but you may not discuss the test with your peers.
  • 6. 
    A customer said he is enrolled in a MAPD (UHC PPO) outside of OneExchange and does not know the exact name of the plan. To ensure you do not re-enroll the customer into the same plan, where should you check to get the plan name?
    • A. 

      Use the customer's Medicare card information to look up his current plan on Medicare.gov.

    • B. 

      Tell the customer to call the carrier

    • C. 

      Tell the customer you cannot enroll him into an MAPD

    • D. 

      Look in the SSC to see if we have enrolled him before. If not, then we can enroll him in any plan.

  • 7. 
    Durable medical equipment is covered under which part of Medicare
    • A. 

      Part A

    • B. 

      Part B

    • C. 

      Part D

    • D. 

      All of the above

  • 8. 
    To be eligible for a stand-alone PDP, the customer must be entitled to Part A and/or enrolled in Part B.
    • A. 

      True

    • B. 

      False

  • 9. 
    David Jack is turning 64, is Medicare disabled, and would like to enroll in AARP Secure Horizon MAPD in his area during the AEP.  He can make this change:
    • A. 

      True

    • B. 

      False

  • 10. 
    It is June and my employer has just advised that I am losing my employer coverage December31st.  I can enroll in a plan effective 01/01/2015 during August 2014:
    • A. 

      True

    • B. 

      False

  • 11. 
    What type of storage would be used for equipment weighing 350 pounds?
    • A. 

      Special

    • B. 

      Warehouse

    • C. 

      Regular

  • 12. 
    What types of storage would be used for a 50 pound box of dynamite?
    • A. 

      Special

    • B. 

      Warehouse

    • C. 

      Regular

  • 13. 
    What type of storage would you use for a 5 gallon drum needing refrigeration?
    • A. 

      Special

    • B. 

      Warehouse

    • C. 

      Regular

  • 14. 
    What type of storage would be used for machinery weighing 175 pounds?
    • A. 

      Special

    • B. 

      Warehouse

    • C. 

      Regular

  • 15. 
    Both Employees’ names are listed correctly:
    • A. 

      True

    • B. 

      False

  • 16. 
    Both social security numbers are listed incorrectly:
    • A. 

      True

    • B. 

      False

  • 17. 
    Both Addresses are listed correctly:
    • A. 

      True

    • B. 

      False

  • 18. 
    One employee’s commission is listed inaccurately:
    • A. 

      True

    • B. 

      False

  • 19. 
    A customer calls to enroll and tells you their Medicare Part A and Part B effective dates are 12/01/2014.  Their birthday is 01/01/2015. Today’s date is October 15th 2014.  Priority Health is the Medicare Supplement carrier that they choose to enroll with. They have been informed their group coverage is ending on 11/30/2014 as they will then be Medicare eligible.You would… (Hint: always check the Carrier guides) 
    • A. 

      Proceed with enrollment for 01/01/2015 effective date with Priority Health

    • B. 

      Proceed with enrollment for 12/01/2014 effective date with Priority Health

    • C. 

      Proceed with enrollment for 12/01/2014 effective date with a different carrier.

  • 20. 
    Read everything before answering the question.  I have nine lives and think of myself as royalty.  Though I can be fierce, I usually let others feed and pamper me.  I can be found out in the open or even indoors.  What am I?  You can find the answer by doing the following: take the word Coalition and write down each letter that is in the word, but do not repeat any letters more than once.  Now remove the first, third, and sixth letters.  Now take the first letter and move it between the third and fourth.  What is the answer?
  • 21. 
    Carefully read each step before doing anything:
    1. On a piece of scratch paper, write today's date in the top right hand corner.
    2. Write the answer to the following multiplication problem directly underneath the date:
    3. 6 X 5 = ?
    4. Write the name of the month that begins with the letter "D”.
    5. Add 15 to the answer you got on letter b, and write this new total directly underneath your answer for letter c.
    6. In the lower left hand corner of your scratch paper, write the names of your favorite movie and musical group.
    7. Just above your answer to letter e, write "This test is very easy."
    8. In the lower right hand corner of your test paper, draw a rectangle and inside the rectangle draw a five pointed star. The size of these drawings is not important.
    9. Directly above your answer to letter g, draw a row of three small circles. Once again, size is not important.
    10. Write the name of the first president of the United States on the back of your scratch paper anywhere you choose. If you don't know who this is, write your own name instead.
    11. Write the name of any country that begins with the letter "I" directly underneath your answer to letter b.
    12. Take the number of dwarfs in the Snow White story and add it to the number of bears in the Goldilocks story. Divide by 2. Write this total in the approximate center of your scratch paper.
    13. Think of a number between 1 and 50.  Double that number.  Add 20.  Add 6.  Subtract 17. Subtract 9. Divide by 2.  Write this number on your test paper directly underneath your answer to letter k.
    14. Now that you have carefully read all of the parts so far, and you have not carried out any of the actual work, skip the next two steps and go back and only complete letter d.
    15. The name of the first president of the United States is George Washington. He was president from 1789 until 1797. Add the two dates together to see if the total is less than 5000.
    16. You should not be reading the last step before the first, but now that you are here, you have just wasted some of the time you need to complete the question.
  • 22. 
    My teammate is running behind returning from lunch and emails me for help.  She requests that I sign into ADP using her username and password and clock in for her.  I am a team player so I:
    • A. 

      Tell them you would be happy to clock in for them once you’re done with your call, but when they arrive, tell them you were unable to get off the phone.

    • B. 

      Log into their profile and clock them in, as they were only a few minutes away.

    • C. 

      Explain that it would be unethical for you to clock in on their behalf.

    • D. 

      Alert your supervisor about this request.

    • E. 

      Options C and D

  • 23. 
    During the situation analysis segment, the retiree stated they were interested in reviewing dental and vision options.  After selecting medical and Rx options, the retiree is ready to proceed to the applications segment, forgetting to evaluate dental/vision options.  I should:
    • A. 

      Proceed with the current applications, after all they are probably worn out and ready to get off the phone.

    • B. 

      Proceed with the current applications and if they happen to remember the dental and vision choices, tell them they can call back in and speak to the dental and vision enrollment team.

    • C. 

      Remind them that they specified the desire to discuss dental and vision options. If they were still interested, you would review those options now.

    • D. 

      Remind them that they specified the desire to discuss dental and vision options, but if they were tired of being on the phone, they could just call back at a later day to complete that enrollment with the dental and vision enrollment team.

  • 24. 
    Mrs. Drake has called in to complete her enrollment into an Rx plan.  She takes a couple of drugs that are not on any plan’s formulary.  You ask her what she currently pays for the drugs and she responds with “I think it’s about $5.00.”  What should you do next?
    • A. 

      Tell her she’ll pay a lot more this year because if the prices are not showing in your system they must be expensive drugs.

    • B. 

      Go to Medicare.gov to see if the prices are listed. If they're not, explain that we do not show the price in our system and there's a possibility she will be responsible for the full cost of the drugs.

    • C. 

      Tell her she will probably pay the same amount she’s been paying for the drugs. They are probably generics and since they are so inexpensive, she shouldn't worry too much about it.

    • D. 

      Tell her our system has a lot of glitches but the drug is probably covered. If it's not, she can ask the pharmacy if they have a generic drug discount list so she doesn't have to pay full cost.

  • 25. 
    You have completed the analysis portion of the call, and recommended plans for the customer when they let you know they have to leave and won’t be able to complete the applications right now. You should:
    • A. 

      Give them OneExchange’s contact information and ask that they call back as soon as possible to complete the applications and that any benefit advisor will be able to assist them

    • B. 

      Give them your name and OneExchange’s contact information and ask that they call back and ask for only you to complete the applications

    • C. 

      Tell them that they must complete the applications today for them to go into effect on time

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