Cash Pickup Product Knowledge Quiz 1

27 Questions | Total Attempts: 94

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Cash Pickup Product Knowledge Quiz 1

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Questions and Answers
  • 1. 
    What is a Transfer for Cash Pickup?  (Direct to Cash-internal term only)
    • A. 

      Service that allows members to send remittance to loved ones in Haiti

    • B. 

      Service that allows members to send remittance to loved ones in Mexico or Haiti.

    • C. 

      Service that allows members to send and receive remittance to and from Mexico

    • D. 

      Service that allows remittance to and from US, Haiti and Mexico

  • 2. 
    What tool can a member use to send the transfer using the cash pickup method?
    • A. 

      Call Center/Agent Portal

    • B. 

      USSD

    • C. 

      Andriod App

    • D. 

      Text message to 22334

  • 3. 
    What is the cost of a transfer to Mexico?
    • A. 

      $4.00

    • B. 

      $5.00

    • C. 

      $6.00

    • D. 

      Depends on the amount

  • 4. 
    What information is needed to send someone in Mexico a transfer?
    • A. 

      Recipients Age

    • B. 

      Recipients full name as it appears on ID

    • C. 

      Recipient home address including city and state

    • D. 

      Recipients phone number

  • 5. 
    Can a transfer for cash pickup be cancelled before the recipient collects the funds and the status is "paid"?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    Can a member change the details for a transfer that was confirmed for cash pickup?
    • A. 

      Yes, any details can be changed

    • B. 

      No, no details can be changed

    • C. 

      Yes, but only the recipient's name

    • D. 

      Yes, but only the recipient's mobile phone number.

  • 7. 
    Who and how will the recipient of a cash pickup transfer in Haiti be notified that they received a transfer?
    • A. 

      The sender is responsible to inform the recipient

    • B. 

      The boom android app lets the sender triggers a text message to their recipient

    • C. 

      Boom will call the recipient

    • D. 

      The recipient must call to verify the transaction

  • 8. 
    What is the partner reference number?
    • A. 

      A number the recipient uses to identify their transfer. Or Pickup Code.

    • B. 

      A number Boom uses for there system only. OR Transaction ID.

    • C. 

      A number the sender uses to send a transfer. Or Transfer initiation ID.

  • 9. 
    What does the recipient need to collect their funds?
    • A. 

      Social Security number

    • B. 

      Government issued ID with picture

    • C. 

      Partner reference number

    • D. 

      Proof of address

  • 10. 
    How many types of payout networks are available for cash pickup transfers to Mexico?
    • A. 

      10

    • B. 

      12,000

    • C. 

      10000

    • D. 

      11

  • 11. 
    How will the recipient of a cash pickup transfer receive their funds in Mexico
    • A. 

      US ONLY

    • B. 

      PESOS (MXN) ONLY

    • C. 

      US or PESOS (MXN)

    • D. 

      Half US, Half PESOS (MXN)

    • E. 

      It depends on the payout network.

  • 12. 
    What of the following describe the limits for sending a cash pickup transfer to Mexico? (select all that apply)
    • A. 

      Minimum of $20.00, except Bancomer who has a $30 minimum.

    • B. 

      Minimum $5 except Bancomer who has a $20 minimum.

    • C. 

      Maximum of $1500.00 per transfer

    • D. 

      No limit

    • E. 

      Up to 5 transfers per day

    • F. 

      Maximum transfer of $2999.99 per month

    • G. 

      Maximum of $1975 per transfer

  • 13. 
    What are the requirements of the senders account in order to use the cash pickup send option?
    • A. 

      Active Account

    • B. 

      Limited Account

    • C. 

      I2C card in good standing

    • D. 

      New members only

  • 14. 
    True or False,  A US member must have registered with a SSN or ITIN in order to send money to Haiti or Mexico for Cash Pickup. 
    • A. 

      True

    • B. 

      False

  • 15. 
    What of the following describe the limits for sending a cash pickup transfer to Haiti? (select all that apply)
    • A. 

      Maximum $1,999.00 per week

    • B. 

      Minimum $20, Unitransfer locations only

    • C. 

      Maximum of $1500.00 per transfer

    • D. 

      No limit

    • E. 

      Up to 5 transfers per day

    • F. 

      Maximum transfer of $2999.99 per month

    • G. 

      Maximum of $1975 per transfer

  • 16. 
    A US Boom member wishing to make a cash pickup transfer must use the mobile app to send their transfer. 
    • A. 

      True

    • B. 

      False

  • 17. 
    A US Boom member wishing to send a Boom to Boom transfer to the US and/or HT can use which of the following tools to send money?
    • A. 

      Send text message to 22334 with confirmation by IVR

    • B. 

      Log into the Boom Android App

    • C. 

      Use USSD App *562#

    • D. 

      Call Customer Care at 1-888-880-6842

  • 18. 
    A User in Mexico can register for the Boom service with a Mexican mobile phone number. 
    • A. 

      True

    • B. 

      False

  • 19. 
    True or False, A member with a Haiti phone number and the mobile app can send money via Cash Pickup?
    • A. 

      True

    • B. 

      False

  • 20. 
    Which of the following information is required for the sender to enter for a Cashpickup Transfer?
    • A. 

      HT or MX Mobile Phone Number

    • B. 

      Amount of transfer

    • C. 

      Zip Code

    • D. 

      State, Department, or Province

    • E. 

      Street Address

    • F. 

      City

    • G. 

      Full legal name of recipient as it appears on their government ID

    • H. 

      Government ID number of recipient

  • 21. 
    Pick the correct answer from the following selection: Boom Sends text message notifications to the sender of Cash Pickup transfers to notify them went their transfer 
    • A. 

      Is ready for pickup , was paid, was cancelled.

    • B. 

      Is ready for pickup, was paid, or was cancelled.

    • C. 

      Authorized, is ready for pickup, paid, is pending review, or cancelled.

    • D. 

      Has been initiated, was paid, is pending review, or was cancelled.

  • 22. 
    Which of the following is the correct cancellation policy for Cash pickup transfers.
    • A. 

      The policy requires the sender to contact Boom as soon as possible or within 30 days of the transfer. The cancelation process is immediate and Boom immediate returns funds to the senders account.

    • B. 

      The policy requires the sender to contact Boom as soon as possible or within 30 days of the transfer. The cancelation process can take 1-3 business hours and will only be processed if the recipient has not yet pickup up the funds.

    • C. 

      The policy requires the sender to contact Boom within 30 days of the transfer. Transfers with the status PAID can be cancelled but might take The cancelation process may take 1-3 business hours to complete before Boom returns the funds to the senders account.

    • D. 

      The policy requires the sender to check the status of the transfer in their app. They can only cancel a transfer that is “Ready for Pickup.” The cancelation process may take 1-3 business hours to complete before Boom returns the funds to the senders account.

  • 23. 
    Which of the following are the key attributes about sending money via “Cash Pickup to Mexico”? 
    • A. 

      Sender must provide the recipient’s name exactly as it appears on recipient’s valid Government ID.

    • B. 

      Recipient will have $1.50 Government Transfer Tax deducted from the amount available at pickup.

    • C. 

      Recipient will receive funds in Pesos. Exchange Rate varies by cash pickup location selected by sender.

    • D. 

      All transfers must be made in the mobile app.

    • E. 

      Sender can select from a variety of cash pickup networks, but the transfer fee is always $5

    • F. 

      Recipient does not need to register to receive a cash pickup.

    • G. 

      Transfers can be initiated by SMS, Android App, or Call Center.

  • 24. 
    Which of the following are the key attributes about sending money via “Cash Pickup to Haiti” 
    • A. 

      Recipient will have $1.50 Haiti Government Transfer Tax deducted from the amount available at pickup.

    • B. 

      All transfers must be done in the mobile app and their fees range from $5.00-$22.00

    • C. 

      Recipient can go to any Unitransfer location nationwide.

    • D. 

      Recipient does not need to register to receive a cash pickup.

    • E. 

      Transfers cannot be cancelled if they are "Ready for Pickup".

    • F. 

      Recipient will receive the entire amount but does not have the flexibility of saving funds.

    • G. 

      Sender must provide the recipient’s name exactly as it appears on recipient’s valid Government ID.

  • 25. 
    How many payout locations for Haiti are available to the recipient in the 10 departments and 77 cities?
    • A. 

      11

    • B. 

      243

    • C. 

      150

    • D. 

      1000

  • 26. 
    An individual in Haiti that has a Boom account can also receive funds via Direct to Cash at a Unitransfer location.
    • A. 

      Yes

    • B. 

      No