Test Your Knowledge: Connecting Through Case Presentation

5 Questions | Total Attempts: 46

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Test Your Knowledge: Connecting Through Case Presentation

Questions and Answers
  • 1. 
    A patient who travels a longer distance to see you (rather than finding a dentist that is closer to them) is likely serious about relationship building and trust of their dental care provider.
    • A. 

      True

    • B. 

      False

  • 2. 
    When shaking hands with a patient, you should use two hands as an unspoken gesture of genuine kindness, care and respect.
    • A. 

      True

    • B. 

      False

  • 3. 
    In the video, the doctor thoroughly reviews the patient information for what?
    • A. 

      To create a road map of questions to get better acquainted with the patient.

    • B. 

      To discover the patients Emotional Gold and to build the patient relationship

    • C. 

      To review the patients health history

    • D. 

      To identify the patients DiSC behavior style to connect and communicate better with the patient

    • E. 

      All options listed

  • 4. 
    Of the following types of questions, which would be considered a "clarifying question" as demonstrated in the video?  *select all that apply
    • A. 

      "Is that right?"

    • B. 

      "Would you like a neck pillow or some lumbar support?"

    • C. 

      "Would you mind telling me more about that?"

    • D. 

      "Are you feeling numb yet?"

  • 5. 
    What is Emotional Gold (E.G.)?
    • A. 

      It is the true motivating factor behind why the patient came to see you

    • B. 

      It is what Matters the Most to a patient

    • C. 

      It is typically an emotionally driven motive

    • D. 

      All options listed

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