Test Your Knowledge: Connecting Through Case Presentation

5 Questions | By Bdgeducation | Last updated: Jul 19, 2016 | Total Attempts: 46

Test Your Knowledge: Connecting Through Case Presentation

Questions and Answers

1.

A patient who travels a longer distance to see you (rather than finding a dentist that is closer to them) is likely serious about relationship building and trust of their dental care provider.
- A.
  
  True
- B.
  
  False
2.

When shaking hands with a patient, you should use two hands as an unspoken gesture of genuine kindness, care and respect.
- A.
  
  True
- B.
  
  False
3.

In the video, the doctor thoroughly reviews the patient information for what?
- A.
  
  To create a road map of questions to get better acquainted with the patient.
- B.
  
  To discover the patients Emotional Gold and to build the patient relationship
- C.
  
  To review the patients health history
- D.
  
  To identify the patients DiSC behavior style to connect and communicate better with the patient
- E.
  
  All options listed
4.

Of the following types of questions, which would be considered a "clarifying question" as demonstrated in the video? *select all that apply
- A.
  
  "Is that right?"
- B.
  
  "Would you like a neck pillow or some lumbar support?"
- C.
  
  "Would you mind telling me more about that?"
- D.
  
  "Are you feeling numb yet?"
5.

What is Emotional Gold (E.G.)?
- A.
  
  It is the true motivating factor behind why the patient came to see you
- B.
  
  It is what Matters the Most to a patient
- C.
  
  It is typically an emotionally driven motive
- D.
  
  All options listed

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Questions: 7 | Attempts: 364 | Last updated: Jul 13, 2017