Weekly Recap Quiz #65 (June 23rd)

10 Questions | Total Attempts: 66

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Weekly Recap Quiz #65 (June 23rd)

Questions and Answers
  • 1. 
    You are placing an order for a customer and their subtotal is $70.50. They want to use a 15% off $75 or more coupon code. What do you do?
    • A. 

      Enter the 15% off CSR code and tell the customer the coupon worked.

    • B. 

      Offer appropriate cross sells to get the customer over $75 subtotal.

    • C. 

      Tell the customer that you can credit the 15% after the order is submitted.

    • D. 

      Any of these would work.

  • 2. 
    Which of the following are effective cross-sells?  Please check all that apply.
    • A. 

      Would you like to add some cups or plates?

    • B. 

      We have curling ribbon in matching colors to go with those balloons for only $0.50, would you be interested?

    • C. 

      Our piƱata fillers consist of one pound of candy and 32 small toys for only $9.99. They are a great time-saver and help you avoid a trip to the store. Would you like to add them to the order?

    • D. 

      The basic package does not contain any cone hats, would you like to add a package of matching cone hats for your guests for only $3.99 pack of 8?

    • E. 

      We carry banners that match the theme that you can personalize with a message to the birthday child. It's made of heavy duty vinyl and makes a great keepsake. Would you be interested in one today?

    • F. 

      Would you like a banner to go with that?

  • 3. 
    A customer wants to modify their order.  The order status is 'Awaiting Fraud' and cannot be modified.  What is the most immediate action you can take to assist the customer?
    • A. 

      Nothing. The order cannot be changed.

    • B. 

      Refresh OPUS until the order status changes.

    • C. 

      Contact Fraud Screening and ask them to change the status.

    • D. 

      Make a note of what the customer needs and call them back when the order status changes.

  • 4. 
    How many times can the customer view and print a flex label?
    • A. 

      3 - 5 times, depending on the reason for the return.

    • B. 

      Only once, then they need to contact us again for a new one.

    • C. 

      As often as they like within 30 days of receiving the link in their email.

    • D. 

      Twice.

  • 5. 
    The customer needs his order in 2 - 3 business days, but balks at the cost of shipping.  It's ok to suggest that the customer sign up for ShopRunner, wait until they receive their items, then cancel ShopRunner and pay nothing for shipping.
    • A. 

      True

    • B. 

      False

  • 6. 
    The customer received a damaged item.  Which of the following items would we want sent back via flex label?
    • A. 

      $19.99 costume

    • B. 

      $39.99 personalized banner

    • C. 

      $29.99 costume

    • D. 

      $39.99 stand-up

  • 7. 
    You can create a replacement for personalized banners, scrolls or other POD items using Parts and Pieces.
    • A. 

      True

    • B. 

      False

  • 8. 
    A BuyCostumes customer ordered SKU 132200 and decided they did not like the color, and would like a credit for it. Do we want them to send back the under $25 item or do we want them to keep it?
    • A. 

      Send it back!

    • B. 

      Keep it as a one time courtesy!

  • 9. 
    A BuyCostumes customer will ship an order to U.S. military address.  What shipping method do they need to select for the order to ship correctly?
    • A. 

      Economy Shipping

    • B. 

      Standard Shipping

    • C. 

      Priority Shipping

    • D. 

      Premium Shipping

  • 10. 
    A BirthdayExpress customer will ship an order to U.S. military address.  What shipping method do they need to select for the order to ship correctly?
    • A. 

      Budget Shipping

    • B. 

      Standard Shipping

    • C. 

      Express Shipping

    • D. 

      Premium Shipping

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