Enter the 15% off CSR code and tell the customer the coupon worked.
Offer appropriate cross sells to get the customer over $75 subtotal.
Tell the customer that you can credit the 15% after the order is submitted.
Any of these would work.
Would you like to add some cups or plates?
We have curling ribbon in matching colors to go with those balloons for only $0.50, would you be interested?
Our piñata fillers consist of one pound of candy and 32 small toys for only $9.99. They are a great time-saver and help you avoid a trip to the store. Would you like to add them to the order?
The basic package does not contain any cone hats, would you like to add a package of matching cone hats for your guests for only $3.99 pack of 8?
We carry banners that match the theme that you can personalize with a message to the birthday child. It's made of heavy duty vinyl and makes a great keepsake. Would you be interested in one today?
Would you like a banner to go with that?
Nothing. The order cannot be changed.
Refresh OPUS until the order status changes.
Contact Fraud Screening and ask them to change the status.
Make a note of what the customer needs and call them back when the order status changes.
3 - 5 times, depending on the reason for the return.
Only once, then they need to contact us again for a new one.
As often as they like within 30 days of receiving the link in their email.
$39.99 personalized banner
Send it back!
Keep it as a one time courtesy!