Weekly Recap Quiz #67 (July 7th)

10 Questions | Total Attempts: 64

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Weekly Recap Quiz #67 (July 7th)

REVIEW: RETURN POLICY


Questions and Answers
  • 1. 
    If a domestic customer wants to return an order and the fault is on our end as a company, we want to UNCHECK the box for "Deduct Return Shipping".
    • A. 

      True

    • B. 

      False

  • 2. 
    If a customer uses a Flex label to return an item that has a value of less than $7, they will still get some credit back.
    • A. 

      True

    • B. 

      False

  • 3. 
    ShopRunner customers can obtain a free return label from the ShopRunner site.
    • A. 

      True

    • B. 

      False

  • 4. 
    A customer that is making a return through UPS or USPS and not using our Flex Label MUST use a traceable method, or else if the order gets lost, we will not be responsible for refunding the order.
    • A. 

      True

    • B. 

      False

  • 5. 
    We can accept returns from MyUS.com customers.
    • A. 

      True

    • B. 

      False

  • 6. 
    Canada customers can make a return, but must use a traceable method and will be responsible for the return shipping cost.
    • A. 

      True

    • B. 

      False

  • 7. 
    A customer may incur a restocking fee for which of the following (check all that apply):
    • A. 

      If more than five of one item is ordered and returned

    • B. 

      If they are returning an item past the 14 day return window

    • C. 

      If they are returning a costume and it is missing the cardboard header

    • D. 

      If they refuse the package (without permission)

  • 8. 
    If an international customer calls and wants to make a return, you should (check all that apply):
    • A. 

      Initiate a RAN for them

    • B. 

      Inform them to go to their postal service and use a traceable method to make the return

    • C. 

      Uncheck the box for deduct return shipping for the Flex label

    • D. 

      Send them a flex label

  • 9. 
    The following items are NOT returnable (check all that apply):
    • A. 

      Wigs

    • B. 

      Disposable helium tanks

    • C. 

      Special order items (mascots)

    • D. 

      Food & Edible Items

    • E. 

      Props that require special delivery

    • F. 

      Personalized Items

  • 10. 
    The following items are returnable ONLY if in their original, unopened packaging:
    • A. 

      Helium tanks

    • B. 

      Undergarments

    • C. 

      Wigs

    • D. 

      Fangs/teeth

    • E. 

      CDs/DVDs

    • F. 

      Cosmetics

    • G. 

      Food & Edible Items

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