Create a Parts & Pieces request for the missing shield and request overnight delivery.
Offer to place a new order for the shield because it does not come with the costume.
Create a replacement order for the customer and send it premium shipping as a courtesy.
Place a new order for the entire costume and send the customer a flex label to get the other one back.
Nothing. We no longer processing parts and pieces requests.
Offer the customer a credit of up to 50% off the merchandise for the missing moustache.
Send a replacement for the full product and ask the customer to return the one with the missing moustache. (initiated RAN and send label)
Transfer call to Helpline.
Yes. What the customer wants, the customer gets
No. You need to create a Parts & Pieces request for the missing accessory.
No. We still have time to meet the promise date from the order and can send a slower method.
Maybe. This will depend on the dollar size of the order.
Nothing. Since we no longer processing parts and pieces requests.
Send replacement for the entire costume and have them return the one without the hat.
Offer partial credit like 10% off the merchandise price.
Ask them to return the costume for full credit.
Offer the customer a credit for the stickers of $1.99
Do a replacement and have the stickers arrive for Saturday
Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more
All of the above
Just send a replacement order like normal.
Send a replacement order and then email Reon with all the information.
Offer credit for the entire order because there's nothing you can do.
It will say it on the order
From the description on the website
You can't tell, you have to guess