Weekly Recap Quiz #66 (June 30th)

10 Questions | Total Attempts: 77

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Weekly Recap Quiz #66 (June 30th)

Questions and Answers
  • 1. 
    We are no longer processing Parts and Pieces requests.
    • A. 

      True

    • B. 

      False

  • 2. 
    If a domestic customer calls because they were missing the cardboard medallions of their blowouts but still want them, you would do a replacement for the entire blowouts.
    • A. 

      True

    • B. 

      False

  • 3. 
    A customer received their Captain America Deluxe costume (SKU 179103) and the shield was missing. They need the shield right away for an upcoming party. What do you do?
    • A. 

      Create a Parts & Pieces request for the missing shield and request overnight delivery.

    • B. 

      Offer to place a new order for the shield because it does not come with the costume.

    • C. 

      Create a replacement order for the customer and send it premium shipping as a courtesy.

    • D. 

      Place a new order for the entire costume and send the customer a flex label to get the other one back.

  • 4. 
    A customer calls and tells you that he is missing the moustache that is included with his Super Mario Child Costume worth $29.99. What do you do? (Choose all that apply)
    • A. 

      Nothing. We no longer processing parts and pieces requests.

    • B. 

      Offer the customer a credit of up to 50% off the merchandise for the missing moustache.

    • C. 

      Send a replacement for the full product and ask the customer to return the one with the missing moustache. (initiated RAN and send label)

    • D. 

      Transfer call to Helpline.

  • 5. 
    A customer with a promised delivery date of 07/11 received their package early on 07/02. However, they are missing the Sword and Shield accessory. They want a replacement sent right away, should you send a replacement order for overnight delivery?
    • A. 

      Yes. What the customer wants, the customer gets

    • B. 

      No. You need to create a Parts & Pieces request for the missing accessory.

    • C. 

      No. We still have time to meet the promise date from the order and can send a slower method.

    • D. 

      Maybe. This will depend on the dollar size of the order.

  • 6. 
    A customer calls and tells you that she is missing the hat from her Witch Costume that is worth $144.99. In this case, what is your best option?
    • A. 

      Nothing. Since we no longer processing parts and pieces requests.

    • B. 

      Send replacement for the entire costume and have them return the one without the hat.

    • C. 

      Offer partial credit like 10% off the merchandise price.

    • D. 

      Ask them to return the costume for full credit.

  • 7. 
    It's Friday and your customer has called because they are missing the stickers($1.99) for their 3 of their 6 favor boxes. What option do you have for the customer? (they are eligible for Saturday delivery)
    • A. 

      Offer the customer a credit for the stickers of $1.99

    • B. 

      Do a replacement and have the stickers arrive for Saturday

    • C. 

      Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more

    • D. 

      All of the above

  • 8. 
    What do you do if a customer receives an incorrect costume as a replacement for the second time?
    • A. 

      Just send a replacement order like normal.

    • B. 

      Send a replacement order and then email Reon with all the information.

    • C. 

      Offer credit for the entire order because there's nothing you can do.

  • 9. 
    What country gained full independence from the United States on July 4, 1946?
    • A. 

      China

    • B. 

      Japan

    • C. 

      Spain

    • D. 

      Philippines

  • 10. 
    How can you tell if an item is included with a costume?
    • A. 

      It will say it on the order

    • B. 

      From the description on the website

    • C. 

      You can't tell, you have to guess

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