Abq Quiz - June
16 Questions
| Attempts: 96
Questions and Answers
- 1.Were do you log the Activation payment at?
- A.
ASAP
- B.
WIRELESS STANDARD
- C.
Q-PAY
- D.
POS
- 2.If a customer wants to change his phone number we charge ?
- A.
$15.00
- B.
$4.00
- C.
$12.00
- D.
$18.00
- 3.From what carries can we use phones from?
- A.
T-Mobile
- B.
Boost
- C.
AT&T
- D.
AT&T AND T-Mobile
- 4.If a customer does an ESN swap or upgrade we charge ?
- A.
$10.00
- B.
$3.00
- C.
$15.00
- D.
None
- 5.If the customer pays his bill over the counter we charge?
- A.
$5.00
- B.
$1.75
- C.
$3.00
- D.
$15.00
- 6.If a customer don't pay his bill on time we suspend his account how much time does the customer have to pay before we cancel his account?
- A.
NEVER GET CANCEL
- B.
ONE MONTH
- C.
TWO MONTHS
- D.
THREE WEEKS
- 7.Were do you set up a customers account?
- A.
ASAP
- B.
METROPCS.COM
- C.
Q-PAY
- D.
WIRELESS STANDARD
- 8.Do we unlock (flash) phones?
- A.
NO
- B.
YES
- C.
I DON'T KNOW
- 9.Metro Promise covers customers for how many days?
- A.
SEVEN DAYS
- B.
ONE DAY
- C.
TEN DAYS
- D.
THIRTY DAYS
- 10.Metro Promises covers the customer for how many minutes of talk time?
- A.
Two Hours
- B.
One Hour
- C.
Twenty Minutes
- D.
Ten Minutes
- 11.The MetroPCS return policy is called?
- A.
Metro Promises
- B.
Return Policy
- C.
Metro Guard
- D.
Metro PCS
- 12.true or false? Metro Promises covers new and used phones?
- A.
True
- B.
False
- 13.true or false? Customers pay a deductible base on the cost of their phone?
- A.
True
- B.
False
- 14.Metro Guard could only be added to the customer account with in the first _______ hours of activating or updating his phone?
- A.
24 HOURS
- B.
1 HOUR
- C.
20 HOURS
- D.
ANY TIME
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