Apologize and inform her that we do not accept price matches at this time.
Have the customer place the order with you over the phone and credit back the customer the exact difference for the costume.
Have the customer place the order over the phone with you and credit back the difference between the costume plus an additional 10% because of our 110% price guarantee.
Place the new order with the customer and let them know that they must email or fax in BuyCostumes.com order number, The website address of the site where you found the lower price, The total price to purchase the product, including shipping charges and taxes, and The item name, ID or Sku number at the competitor's website. One of our Customer Service Representatives will verify the competitor's lower price and if applicable refund 110% of the difference to the original form of payment within 14 business days.
Place the customer on hold so that the customer isn't sitting there with dead air.
Call helpline and let them handle the customer.
Understand and share the feelings of what the customer has to say so that they can better help the customer with their problem.
Ask for the customer's event date.
Choose the cheapest shipping method for the customer.
Select the premium shipping method for the customer so that they will be able to receive the package in time for their event.
The case notes would indicate multiple shipments were being sent.
You would have to check the shipments tab and check the tracking of all shipments.
The customer's email confirmation would indicate that multiple shipments will be used.
We wouldn't ship multiple shipments on one order.
Offer the customer a credit for the stickers of $1.99
Do a replacement and have the stickers arrive for Saturday
Offer the customer a credit of up to $10 for the stickers and trouble of obtaining more
All of the above
Hang up; they will likely call back and get someone else.
Transfer the call to Helpline so that the customer won't get upset with you.
Apologize and politely explain to the customer what happened and do a Manual Order (log a detailed case note after).
Tell the customer to call back.
"To complete the look of your Spiderman costume, would you like to also add the boots?"
"Would you like to also add the hat?"
"Would you like to add a pack of lids for your cups, to prevent spills at your party?"
"Would you like to add a personalized banner? It makes a great keepsake long after the party."
"Would you also like some dessert plates?"
The website (BC or CE)
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