Whiteboard Quiz #3-academy Bay/Customer Service

10 Questions | Total Attempts: 33

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Whiteboard Quiz #3-academy Bay/Customer Service

Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.


Questions and Answers
  • 1. 
    Your customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps.  What product would you recommend?
    • A. 

      A Cellular shade

    • B. 

      A Roman shade

    • C. 

      Draperies

    • D. 

      None of the above

  • 2. 
    An American Blinds customer wants to return her un-used rolls of wallpaper.  What is the re-stocking fee?
    • A. 

      20%

    • B. 

      25%

    • C. 

      30 %

    • D. 

      35%

  • 3. 
    When repairing blinds, the cost of repairs will be covered at 100%, if the repaired item is within 2 years of the date of receipt.
    • A. 

      True

    • B. 

      False

  • 4. 
    If the warranty has expired, the standard charge to re-string a blind is ______.
    • A. 

      $20

    • B. 

      $25

    • C. 

      $30

    • D. 

      $35

  • 5. 
    If a customer is unhappy with the color of their blind/shade purchase and did not order samples, what is the right solution?
    • A. 

      Satisfaction Guarantee/Return

    • B. 

      Satisfaction Guarantee/Exchange

    • C. 

      Offer Change/Oops Remake at 25% Discount

    • D. 

      Offer SureFit Remake

  • 6. 
    A customer wants to return unused wallpaper, however the vendor does not accept wallpaper returns.  What is the right solution? 
    • A. 

      Tell the vendor where to go!

    • B. 

      Exchange wallpaper with another vendor

    • C. 

      Have the customer donate the wallpaper to Habitat for Humanity

  • 7. 
    For a dry wall mount/installation, how much width is added (per side) on Bali's Euro-View shutter?
    • A. 

      .5" on each side

    • B. 

      1.5" on each side

    • C. 

      2" on each side

    • D. 

      2.5" on each side

  • 8. 
    The Blinds.com 2" Deluxe wood blind comes standard with an extended valance clip, when a wand tilter is selected. 
    • A. 

      True

    • B. 

      False

  • 9. 
    Customers must report freight damage within...
    • A. 

      10 days of delivery

    • B. 

      20 days of delivery

    • C. 

      10 days of ordering

    • D. 

      20 days of ordering

  • 10. 
    SureFit claims can be made within 30 days of the delivery date.
    • A. 

      True

    • B. 

      False

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