Whiteboard Quiz #3-academy Bay/Customer Service

10 Questions | By Skilldevblinds | Updated: Mar 21, 2022 | Attempts: 91

Questions

Settings

Whiteboard Quiz #3-academy Bay/Customer Service - Quiz

Questions for this assessment are derived from live calls in Academy Bay which may now serve as a review and/ or learning opportunities for the group.

Questions and Answers

1.

Your customer wants a blackout roller shade for his bedroom, but refuses to do an outside mount to reduce light gaps. What product would you recommend?
- A.
  
  A Cellular shade
- B.
  
  A Roman shade
- C.
  
  Draperies
- D.
  
  None of the above
2.

An American Blinds customer wants to return her un-used rolls of wallpaper. What is the re-stocking fee?
- A.
  
  20%
- B.
  
  25%
- C.
  
  30 %
- D.
  
  35%
3.

When repairing blinds, the cost of repairs will be covered at 100%, if the repaired item is within 2 years of the date of receipt.
- A.
  
  True
- B.
  
  False
4.

If the warranty has expired, the standard charge to re-string a blind is ______.
- A.
  
  $20
- B.
  
  $25
- C.
  
  $30
- D.
  
  $35
5.

If a customer is unhappy with the color of their blind/shade purchase and did not order samples, what is the right solution?
- A.
  
  Satisfaction Guarantee/Return
- B.
  
  Satisfaction Guarantee/Exchange
- C.
  
  Offer Change/Oops Remake at 25% Discount
- D.
  
  Offer SureFit Remake
6.

A customer wants to return unused wallpaper, however the vendor does not accept wallpaper returns. What is the right solution?
- A.
  
  Tell the vendor where to go!
- B.
  
  Exchange wallpaper with another vendor
- C.
  
  Have the customer donate the wallpaper to Habitat for Humanity
7.

For a dry wall mount/installation, how much width is added (per side) on Bali's Euro-View shutter?
- A.
  
  .5" on each side
- B.
  
  1.5" on each side
- C.
  
  2" on each side
- D.
  
  2.5" on each side
8.

The Blinds.com 2" Deluxe wood blind comes standard with an extended valance clip, when a wand tilter is selected.
- A.
  
  True
- B.
  
  False
9.

Customers must report freight damage within...
- A.
  
  10 days of delivery
- B.
  
  20 days of delivery
- C.
  
  10 days of ordering
- D.
  
  20 days of ordering
10.

SureFit claims can be made within 30 days of the delivery date.
- A.
  
  True
- B.
  
  False