Weekly Recap Quiz #64 (June 16th)

10 Questions | Total Attempts: 40

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Weekly Recap Quiz #64 (June 16th)

Questions and Answers
  • 1. 
    What's the status of my order?
  • 2. 
    What is an order status?
    • A. 

      A status that an order is currently in.

    • B. 

      A status of the pre-sell items on an order.

    • C. 

      A status that an order is guaranteed to be delivered by

  • 3. 
    Which of the following are screening statuses you may see? Choose all that apply.
    • A. 

      Fraud Screening

    • B. 

      POD Screening

    • C. 

      Return Screening

    • D. 

      Order Screening

  • 4. 
    Which of the following are zero pick order statuses? Choose all that apply.
    • A. 

      Zero Pick Confirmed

    • B. 

      Zero Pick Pending

    • C. 

      Zero Pick Screening

    • D. 

      Zero Pick Reprint

  • 5. 
    Updates to ship method, ship address and line items can be made to an order in this order status:
    • A. 

      Order Complete

    • B. 

      Printing in Progress

    • C. 

      Not Printed

    • D. 

      Printed Picking

  • 6. 
    Printed Picking status means:
    • A. 

      The order is currently printing

    • B. 

      The order is being shipped out

    • C. 

      The order is being picked in the warehouse

    • D. 

      The order is complete

  • 7. 
    A customer calls in and would like to delete an item from their order. It is in Not Printed status. Are you able to do it?
    • A. 

      Yes

    • B. 

      No

  • 8. 
    When an order is Printing in Progress, the ship method can still be changed.
    • A. 

      True

    • B. 

      False

  • 9. 
    A customer calls and would like to add an in stock item to their order. The status is Pre-sell Pending. Are you able to do it for them?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    A customer calls in and would like to change the personalized message on their banner. It is in Not Printed status. Are you able to do it?
    • A. 

      True

    • B. 

      False

  • 11. 
    A customer calls and would like to update their shipping address. Their order is shipping out Express, and is currently in Order Complete status. Are you still able to do it?
    • A. 

      No, their order has to be shipping out Economy.

    • B. 

      Yes, the update button will be visible

    • C. 

      Yes, you will have to create a related work item request for an address change request

    • D. 

      No, they are out of luck.

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