Weekly Recap Quiz #64 (June 16th)
10 Questions
| Attempts: 97
Questions and Answers
- 1.What's the status of my order?
- 2.What is an order status?
- A.
A status that an order is currently in.
- B.
A status of the pre-sell items on an order.
- C.
A status that an order is guaranteed to be delivered by
- 3.Which of the following are screening statuses you may see? Choose all that apply.
- A.
Fraud Screening
- B.
POD Screening
- C.
Return Screening
- D.
Order Screening
- 4.Which of the following are zero pick order statuses? Choose all that apply.
- A.
Zero Pick Confirmed
- B.
Zero Pick Pending
- C.
Zero Pick Screening
- D.
Zero Pick Reprint
- 5.Updates to ship method, ship address and line items can be made to an order in this order status:
- A.
Order Complete
- B.
Printing in Progress
- C.
Not Printed
- D.
Printed Picking
- 6.Printed Picking status means:
- A.
The order is currently printing
- B.
The order is being shipped out
- C.
The order is being picked in the warehouse
- D.
The order is complete
- 7.A customer calls in and would like to delete an item from their order. It is in Not Printed status. Are you able to do it?
- A.
Yes
- B.
No
- 8.When an order is Printing in Progress, the ship method can still be changed.
- A.
True
- B.
False
- 9.A customer calls and would like to add an in stock item to their order. The status is Pre-sell Pending. Are you able to do it for them?
- A.
Yes
- B.
No
- 10.A customer calls in and would like to change the personalized message on their banner. It is in Not Printed status. Are you able to do it?
- A.
True
- B.
False
- 11.A customer calls and would like to update their shipping address. Their order is shipping out Express, and is currently in Order Complete status. Are you still able to do it?
- A.
No, their order has to be shipping out Economy.
- B.
Yes, the update button will be visible
- C.
Yes, you will have to create a related work item request for an address change request
- D.
No, they are out of luck.
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