September Product Knowledge

20 Questions | Total Attempts: 43

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September Product Knowledge


Questions and Answers
  • 1. 
    The Select Rewards Visa offers 2500 bonus points when ...
    • A. 

      Spending $90 within the first 500 days

    • B. 

      Spending $500 within the 60 days

    • C. 

      Spending $500 within the first 90 days

    • D. 

      Spending $2500 within the first 60 days

  • 2. 
    The Visa Signature Rewards card is the only card offered with an imbedded chip for additional security.
    • A. 

      True

    • B. 

      False

  • 3. 
    Of the options below, choose which are benefits of the Select Rewards Visa?
    • A. 

      Travel & Emergency Assistance

    • B. 

      2 CU Reward points per dollar

    • C. 

      Emergency Cash Disbursement

    • D. 

      Zero Liability

  • 4. 
    What is the cost for a member to DYOC?
    • A. 

      $5.95

    • B. 

      $12.95

    • C. 

      8.95%

    • D. 

      $9.95

  • 5. 
    Which card does not earn CU Rewards points?
    • A. 

      Visa Signature Rewards card

    • B. 

      Select Visa card

    • C. 

      Select Rewards Visa card

  • 6. 
    Members who have one of the new Visa cards now are required to pay a 5% balance transfer fee.  
    • A. 

      True

    • B. 

      False

  • 7. 
    How much is the annual fee for the Visa Signature card?
    • A. 

      $25

    • B. 

      $2

    • C. 

      $0

    • D. 

      $29

  • 8. 
    If your member is looking for a cash back reward, which card would be the best recommendation?
    • A. 

      Select Rewards Visa

    • B. 

      Select Visa

    • C. 

      Signature Rewards Visa

    • D. 

      ALEC Visa Debit Card

  • 9. 
    What is the introductory APR on ALEC's new Select & Select Rewards Visa cards?
    • A. 

      1.99%

    • B. 

      2.99%

    • C. 

      8.95%

    • D. 

      1.95%

  • 10. 
    Cash advances will also receive the introductory rate.
    • A. 

      True

    • B. 

      False

  • 11. 
    Your member has been with ALEC since 1994 and has a long, stable history with us. You really like this member! He has asked for an application for a new Visa but wants the  'Grandfather' Visa card with a fixed rate. Can you make an exception and submit an application for this card?    
    • A. 

      No

    • B. 

      Yes

  • 12. 
    What is the current rate for a member who has ALEC's Visa Signature card with a credit score of 665?
    • A. 

      13.95%

    • B. 

      12.95%

    • C. 

      This member does not qualify for a Visa Signature card

    • D. 

      18.95%

  • 13. 
    When does the Magic Minute Shopping spree end?
    • A. 

      October 31st

    • B. 

      November 1st

    • C. 

      September 30th

    • D. 

      December 31st

  • 14. 
    Members who complete a cash advance are automatically entered into the Magic Minute Shopping spree contest.
    • A. 

      True

    • B. 

      False

  • 15. 
    A member has come in to request application for a new Visa card. You provide the application and additional information about ALEC's Visa cards to the member. You ask if there is anything else that you may assist in and the member says no thanks. You did a great job in assisting this member!Is this a referral?        
    • A. 

      Yes

    • B. 

      No

  • 16. 
    ALEC no longer offers VISA cards for students.
    • A. 

      True

    • B. 

      False

  • 17. 
    While assisting a member with their loan payment, you notice that the member does not have a Visa card with ALEC. You recommend the Select Rewards Visa and provide additional information about the card. The member leaves with the application and you send a referral through Cross Sell. The member returns to the MSR and the completed application next week, but you are off on that day. Where in Portico can the MSR see who sent this referral?
    • A. 

      Financial Transaction Screen - Transactions

    • B. 

      Account Information - Activities

    • C. 

      Account Information - Member History

    • D. 

      Member Information - Relationships

  • 18. 
    A member is interested in designing their own card and has asked you how to get started. From the options below, how will you advise the member?  
    • A. 

      Start at the website and select rates for the most up to date rate information

    • B. 

      Start by logging in to your online banking and select your credit card to take you to the correct site

    • C. 

      Start by contacting our call center and ask for LSI

    • D. 

      We don't offer DYOC on credit cards

  • 19. 
    A member has a question about a CUReward item and would like to speak to a representative. What is the correct phone number to reach someone at CURewards?   
    • A. 

      888-643-6318

    • B. 

      888-634-6308

    • C. 

      888-643-1863

    • D. 

      888-634-6318

  • 20. 
    ALEC Visa Signature Rewards earns two CURewards points when used for fine dining and restaurants.  
    • A. 

      True

    • B. 

      False