Weekly Recap Quiz #76 (September 15th)
10 Questions
| Total Attempts: 130
Questions and Answers
- 1.When you request a credit for an omitted coupon, it is based off of the order's _______.
- A.
Subtotal
- B.
Grand Total
- C.
Subtotal plus Shipping
- 2.If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
- A.
Discounts
- B.
Credit
- C.
Case Notes
- D.
Line Items
- 3.What is the maximum amount you can credit a customer?
- A.
10%
- B.
20%
- C.
30%
- D.
50%
- 4.Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
- A.
True
- B.
False
- 5.Customer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:
- A.
Vendor Damage
- B.
Carrier Damage
- C.
Customer Damage
- 6.The damage appears to be specific to certain products due to manufacturing errors. No damage to box. This is most likely:
- A.
Customer Damage
- B.
Carrier Damage
- C.
Vendor Damage
- 7.You can find out what type of damaged products the customer received by asking few simple questions. Choose all that apply.
- A.
“Was the outside box damaged or crushed?”
- B.
“Are there any holes in the box?”
- C.
“Did you get the name of the UPS driver?”
- D.
“Does the box look likes it’s been re-taped?”
- 8.How many business days should the customer hold on to the package if there is carrier damage?
- A.
5 Business Days
- B.
7 Business Days
- C.
10 Business Days
- D.
They should send it back right away
- 9.Even if you have done all that you can to help a customer resolve an issue, you may still receive an Echo Trigger.
- A.
True
- B.
False
- 10.What is the name of the phobia relating to the fear of Halloween?
- A.
Halloweenaphobia
- B.
Samhainophobia
- C.
Spectrophobia
- D.
Hallowphobia
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
Questions: 10 | Attempts: 92 | Last updated: May 2, 2014
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Sample QuestionIf a customer ordered a balloon bouquet and is missing one of the balloons, you should replace the whole bouquet.
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
Questions: 10 | Attempts: 92 | Last updated: May 2, 2014
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Sample QuestionThe components of the Underwater Scene kit each have their own SKU number.
Questions: 10 | Attempts: 47 | Last updated: May 2, 2014
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Sample QuestionWhen are duties and/or taxes calculated on an order?
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