Weekly Recap Quiz #76 (September 15th)

10 Questions | Total Attempts: 130

SettingsSettingsSettings
Please wait...
Weekly Recap Quiz #76 (September 15th)


Questions and Answers
  • 1. 
    When you request a credit for an omitted coupon, it is based off of the order's _______.
    • A. 

      Subtotal

    • B. 

      Grand Total

    • C. 

      Subtotal plus Shipping

  • 2. 
    If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
    • A. 

      Discounts

    • B. 

      Credit

    • C. 

      Case Notes

    • D. 

      Line Items

  • 3. 
    What is the maximum amount you can credit a customer?
    • A. 

      10%

    • B. 

      20%

    • C. 

      30%

    • D. 

      50%

  • 4. 
    Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
    • A. 

      True

    • B. 

      False

  • 5. 
    Customer receives order and there appears to be damage on both outside and inside of the box.  This damage is mostly likely caused by:
    • A. 

      Vendor Damage

    • B. 

      Carrier Damage

    • C. 

      Customer Damage

  • 6. 
    The damage appears to be specific to certain products due to manufacturing errors.  No damage to box.  This is most likely:
    • A. 

      Customer Damage

    • B. 

      Carrier Damage

    • C. 

      Vendor Damage

  • 7. 
    You can find out what type of damaged products the customer received by asking few simple questions.  Choose all that apply.
    • A. 

      “Was the outside box damaged or crushed?”

    • B. 

      “Are there any holes in the box?”

    • C. 

      “Did you get the name of the UPS driver?”

    • D. 

      “Does the box look likes it’s been re-taped?”

  • 8. 
    How many business days should the customer hold on to the package if there is carrier damage?
    • A. 

      5 Business Days

    • B. 

      7 Business Days

    • C. 

      10 Business Days

    • D. 

      They should send it back right away

  • 9. 
    Even if you have done all that you can to help a customer resolve an issue, you may still receive an Echo Trigger.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is the name of the phobia relating to the fear of Halloween?
    • A. 

      Halloweenaphobia

    • B. 

      Samhainophobia

    • C. 

      Spectrophobia

    • D. 

      Hallowphobia

Back to Top Back to top