Weekly Recap Quiz #76 (September 15th)
10 Questions
| Attempts: 168
Questions and Answers
- 1.When you request a credit for an omitted coupon, it is based off of the order's _______.
- A.
Subtotal
- B.
Grand Total
- C.
Subtotal plus Shipping
- 2.If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
- A.
Discounts
- B.
Credit
- C.
Case Notes
- D.
Line Items
- 3.What is the maximum amount you can credit a customer?
- A.
10%
- B.
20%
- C.
30%
- D.
50%
- 4.Once a credit request is submitted by a CSR, it is automatically processed and the customer's card is credited right away.
- A.
True
- B.
False
- 5.Customer receives order and there appears to be damage on both outside and inside of the box. This damage is mostly likely caused by:
- A.
Vendor Damage
- B.
Carrier Damage
- C.
Customer Damage
- 6.The damage appears to be specific to certain products due to manufacturing errors. No damage to box. This is most likely:
- A.
Customer Damage
- B.
Carrier Damage
- C.
Vendor Damage
- 7.You can find out what type of damaged products the customer received by asking few simple questions. Choose all that apply.
- A.
“Was the outside box damaged or crushed?”
- B.
“Are there any holes in the box?”
- C.
“Did you get the name of the UPS driver?”
- D.
“Does the box look likes it’s been re-taped?”
- 8.How many business days should the customer hold on to the package if there is carrier damage?
- A.
5 Business Days
- B.
7 Business Days
- C.
10 Business Days
- D.
They should send it back right away
- 9.Even if you have done all that you can to help a customer resolve an issue, you may still receive an Echo Trigger.
- A.
True
- B.
False
- 10.What is the name of the phobia relating to the fear of Halloween?
- A.
Halloweenaphobia
- B.
Samhainophobia
- C.
Spectrophobia
- D.
Hallowphobia
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