Weekly Recap Quiz #74 (August 25th)

10 Questions | Total Attempts: 150

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Weekly Recap Quiz #74 (August 25th)

RETURNS and EXCHANGE


Questions and Answers
  • 1. 
    NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 2. 
    Mark all items that are NOT returnable.
    • A. 

      Food & Edible Items including: box mixes, cookies, candy, mints, and edible decorations

    • B. 

      Inflatable Items (this applies to items that can be inflated orally)

    • C. 

      Special Order Items - including all Mascots

    • D. 

      Props that require special delivery

    • E. 

      Any item that has been worn, used or altered

    • F. 

      Disposable Helium Tanks

  • 3. 
    We can do Exchanges for a Canadian order.
    • A. 

      Yes

    • B. 

      No

  • 4. 
    The customer received a damaged item.  Which of the following items would we want sent back via flex label?
    • A. 

      $19.99 costume

    • B. 

      $39.99 personalized banner

    • C. 

      $29.99 costume

    • D. 

      $39.99 stand-up

  • 5. 
    A BuyCostumes customer ordered SKU 132200 and decided they did not like the color, and would like a credit for it. Do we want them to send back the under $25 item or do we want them to keep it?
    • A. 

      Send it back!

    • B. 

      Keep it as a one time courtesy!

  • 6. 
    If an international customer calls and wants to make a return, you should (check all that apply):
    • A. 

      Initiate a RAN for them

    • B. 

      Inform them to go to their postal service and use a traceable method to make the return

    • C. 

      Uncheck the box for deduct return shipping for the Flex label

    • D. 

      Send them a flex label

  • 7. 
    We can accept returns from MyUS.com customers.
    • A. 

      True

    • B. 

      False

  • 8. 
    A customer may incur a restocking fee for which of the following (check all that apply):
    • A. 

      If more than five of one item is ordered and returned

    • B. 

      If they are returning an item past the 14 day return window

    • C. 

      If they are returning a costume and it is missing the cardboard header

    • D. 

      If they refuse the package (without permission)

  • 9. 
    What is the first step of the exchange process?
    • A. 

      Place a new order for the customer’s new ‘exchange’ costume(s) on the website just like you would any new order.

    • B. 

      Create a RAN for the customer so that they can send back the item as an exchange.

  • 10. 
    Coupons /percentage offs are good on all merchandise.
    • A. 

      True

    • B. 

      False

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