Aoc Week 3 (9/01)
Describe your quiz in a few sentences
- 1.After a list is scrubbed, on which day is the last day you can use it before you need to scrub it again?
- A.
Sunday
- B.
Saturday
- C.
Friday
- D.
Monday
- 2.Which of the following property endorsements would require the collection of Trailing Documents (T-Docs)?
- A.
Changing "Roof Type"
- B.
Changing "Protective Devices" to centrally monitored alarm
- C.
Changing "Square Footage"
- D.
All of the Above
- 3.To quote a commercial policy, which system is used?
- A.
Alliance
- B.
Connexus
- C.
ALSTAR
- D.
CEM
- 4.Where do I go to change a prospect or customer's status to DNS?
- A.
Household View
- B.
Policy View
- C.
Alliance
- D.
DPRS
- 5.Where do I go to write a policy for a classically restored 1969 Corvette 427?
- A.
Alliance
- B.
ALSTAR
- C.
Ivantage
- D.
CEM
- 6.How do you handle a CAT claim?
- A.
Use the "Report a Claim" link on Household View
- B.
Call 1-800-Allstate
- C.
Call 1-800-54-STORM
- D.
None of the Above
- 7.Which of the following cases would NOT be a reason to re-run a propsect's Consumer Report (CR)?
- A.
Changed Last Name
- B.
Quoted them last week and want to ensure an accurate quote
- C.
Quoting them in another product line
- D.
Changed Social Security Number
- 8.If I am unable to write a BOP or CPP, where would I go to keep this business from "walking"?
- A.
CEM
- B.
Ivantage
- C.
BIC
- D.
Unable to keep in-house
- 9.What is the recommended allotted amount of time to be given to bank deposits after remittance?
- A.
72 hours
- B.
36 hours
- C.
24 hours
- D.
12 hours
- 10.Which of the following is NOT an acceptable way to report a claim for a customer?
- A.
Use "Report a Claim" on Household or Policy View
- B.
Call 1-800-Allstate
- C.
Contact a Claims Advocate
- D.
None of the Above - all are acceptable
- 11.In which case would a "Commercial Package Policy" (CPP) be required?
- A.
Building value exceeds $1 million
- B.
Churches, Bakeries, Condominium Associations
- C.
Contents value exceeding $300,000
- D.
All of the Above
- 12.Which is the easiest way to locate the "DNS Scrubbing" tool?
- A.
Quick Link
- B.
"Reference" tab
- C.
Search "DNS Scrubbing" tool
- D.
"My Agency" tab
- 13.If an agency is on compliance review, which of the following activities are not allowed?
- A.
Opening a Satellite Office
- B.
Purchase a Book of Business
- C.
Mentoring New Agency Owners
- D.
All of the Above
- 14.How do you locate a claims advocate?
- A.
Search "Claims Advocate" on Agency Gateway
- B.
On the "Agent in the Claim Process" site
- C.
By choosing the "Claims" link on the "Reference" tab
- D.
All of the Above
- 15.What does "BOP" stand for?
- A.
"Business Owner's Policy"
- B.
"Business Option Package"
- C.
"Business Owner Program"
- D.
"Bunnies On Parade"
- 16.Where can an agency go to assist a customer with obtaining pet insurance?
- A.
BIC
- B.
Ivantage
- C.
CEM
- D.
Federal Earthquake Protection website
- 17.Which of the following is NOT provided in the "Agency Claims Resource Guide"?
- A.
Suggested Talk Paths
- B.
Tow Claim Instructions
- C.
Glass Claim Instructions
- D.
Determining Liability Instructions
- 18.What does "ROFR" stand for?
- A.
"Right of Future Refusal"
- B.
"Real Offer for Responsibility"
- C.
"Right of First Refusal"
- D.
"Request Official Financial Responsibility"
- 19.Which of the following types of policies can be purchased by an individual through Allstate Benefits (AB)?
- A.
Cancer Policy
- B.
Accident Insurance Policy
- C.
Supplemental Health Options Policy (SHOP)
- D.
All of the Above
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