Jack Key Alamogordo - DP- Tour & Delivery

6 Questions | Total Attempts: 39

SettingsSettingsSettings
Please wait...
Jack Key Alamogordo - DP- Tour & Delivery


Questions and Answers
  • 1. 
    While your client was writing the testimonial letter and finishing up in finance you should have been making sure their vehicle is ready to drive off of the lot. What does this entail? (Select all that apply) 
    • A. 

      Making sure the vehicles has all extra keys, remotes, and owner’s manuals

    • B. 

      Checking that the vehicle is clean, free off defects and has a full tank

    • C. 

      Making arrangements for any additional equipment

    • D. 

      None of these

  • 2. 
    The Delivery should include everything you showed your client in the walk around presentation as well as showing them how to utilize and program any new technology their vehicle offers. 
    • A. 

      True

    • B. 

      False

  • 3. 
    Prior to taking your client to their new vehicle be sure to take them on a tour of the dealership. Why is it best to do the tour at this time? 
    • A. 

      The dealership tour keeps the client busy while the finance department wraps up their paperwork

    • B. 

      Doing the tour later rather than earlier ensures that you won’t lose the sale if you happen to encounter an upset client.

    • C. 

      Now that they have committed to purchasing you want to let them know the importance and convenience of the services we provide them with after the sale!

    • D. 

      All of these

  • 4. 
    The vehicle delivery is the perfect time to get the photo to put with the TEC letter your client has written. 
    • A. 

      True

    • B. 

      False

  • 5. 
    You can show your client you’re willing to go above and beyond, as well as personalize their experience by doing something like: (Select all that apply) 
    • A. 

      Programming their radio

    • B. 

      Helping them sync their phone to the vehicle’s Bluetooth

    • C. 

      Offering them a dealership bumper sticker

    • D. 

      Taking them on a tour of the dealership

  • 6. 
    Your client will be excited about their purchase and want to show their new vehicle off. That’s why it’s critical that the vehicle has a full tank of gas when they drive it off the lot. You don’t want to take away from their excitement or leave them disappointed. 
    • A. 

      True

    • B. 

      False

Related Topics
Back to Top Back to top