Jack Key Alamogordo - DP- Exit Interview & Redelivery

6 Questions | Total Attempts: 40

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Jack Key Alamogordo - DP- Exit Interview & Redelivery


Questions and Answers
  • 1. 
    The exit interview is your final opportunity to make absolutely sure that the client is 100% satisfied.  
    • A. 

      True

    • B. 

      False

  • 2. 
    Which of the following would be good closing statements to say to your client before they leave the dealership? 
    • A. 

      "It’s important to myself and the dealership- as well as the factory that you are completely satisfied across the boards."

    • B. 

      "Thank you for allowing me to earn your business. This is the way I feed my family and it’s all based on you having the most pleasant buying experience possible."

    • C. 

      "I will be following up with you to ensure that you are still in love with the vehicle we’ve selected, but before you go, is there anything at all I could do for you at this time to improve your experience today?"

    • D. 

      All of these

  • 3. 
    When do you call your client to invite them to the redelivery event? 
    • A. 

      The day after the sale

    • B. 

      5 days after purchase

    • C. 

      30 days after purchase

    • D. 

      The day after their first service on their vehicle

  • 4. 
    What is the purpose of the redelivery event? (Select all that apply) 
    • A. 

      To show your commitment to the relationship you have built with you client

    • B. 

      To schedule a field call that will be performed at the client’s place of business

    • C. 

      To answer any questions about, or resolve any problems with, your client's new vehicle

    • D. 

      None of these

  • 5. 
    What is the purpose of the 30 day call? 
    • A. 

      To gain additional referrals

    • B. 

      To garner feedback regarding your performance

    • C. 

      To invite the client to the Redelivery Event

    • D. 

      None of these

  • 6. 
    No matter how thorough your delivery is, or how well you explained each feature and function, most clients will still end up having some questions about their vehicle.
    • A. 

      True

    • B. 

      False

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