Jack Key Kia - DP- TEC
- 1.When will you present your TEC manual?
- A.
At the meet and greet
- B.
Before the vehicle demonstration
- C.
During the trade appraisal
- D.
After the vehicle demonstration
- 2.What two things do you first show the client in your TEC?
- A.
Family Photo
- B.
Trade Publications
- C.
Testimonial Letter
- D.
Buyer’s Reports
- 3.When do you ask for the TEC letter?
- A.
After the walk around demonstration
- B.
Once the client has agreed to the deal
- C.
During the test drive
- D.
After the dealership tour
- 4.What is the purpose of the TEC manual? (Select all that apply)
- A.
To take the client’s focus off the deal
- B.
To show off all of your recent accomplishments
- C.
To help the client relate to you as an actual person not just a “car salesman”
- D.
All of these
- 5.Once the client has completed their letter what is the correct way to ask them for referrals?
- A.
“Provided you have been happy with my performance and are certain we have selected the perfect vehicle for you- I would like to ask you for three names and phone numbers that I can call in order to further grow my business.”
- B.
“If you would please write down the names and numbers of three people, preferably that have 3-5 year old vehicles but they don’t have to, I will be giving them a free lube oil and filter to show my appreciation for your purchase today.”
- C.
“Please right down the names and numbers of the first three people you can think of on the back of the letter you have written.”
- D.
None of these
- 6.While the client is waiting to go to finance what can you do to keep them busy?
- A.
Ask them for their favorite radio stations so you can program them into their new vehicle.
- B.
Take them on a tour of the dealership
- C.
Get them a snack or something to drink
- D.
All of these
- 7.Now that your client has written the letter and provided you with referrals the last thing you need to complete the TEC process is a picture with them and their new vehicle.
- A.
True
- B.
False
- 8.Now that your client has written the letter and provided you with referrals the last thing you need to complete the TEC process is a picture with them and their new vehicle.
- A.
True
- B.
False
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