Jack Key Kia - DP- TEC

8 Questions | Total Attempts: 33

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Jack Key Kia - DP- TEC


Questions and Answers
  • 1. 
    When will you present your TEC manual? 
    • A. 

      At the meet and greet

    • B. 

      Before the vehicle demonstration

    • C. 

      During the trade appraisal

    • D. 

      After the vehicle demonstration

  • 2. 
    What two things do you first show the client in your TEC?
    • A. 

      Family Photo

    • B. 

      Trade Publications

    • C. 

      Testimonial Letter

    • D. 

      Buyer’s Reports

  • 3. 
    When do you ask for the TEC letter? 
    • A. 

      After the walk around demonstration

    • B. 

      Once the client has agreed to the deal

    • C. 

      During the test drive

    • D. 

      After the dealership tour

  • 4. 
    What is the purpose of the TEC manual? (Select all that apply)
    • A. 

      To take the client’s focus off the deal

    • B. 

      To show off all of your recent accomplishments

    • C. 

      To help the client relate to you as an actual person not just a “car salesman”

    • D. 

      All of these

  • 5. 
    Once the client has completed their letter what is the correct way to ask them for referrals? 
    • A. 

      “Provided you have been happy with my performance and are certain we have selected the perfect vehicle for you- I would like to ask you for three names and phone numbers that I can call in order to further grow my business.”

    • B. 

      “If you would please write down the names and numbers of three people, preferably that have 3-5 year old vehicles but they don’t have to, I will be giving them a free lube oil and filter to show my appreciation for your purchase today.”

    • C. 

      “Please right down the names and numbers of the first three people you can think of on the back of the letter you have written.”

    • D. 

      None of these

  • 6. 
    While the client is waiting to go to finance what can you do to keep them busy? 
    • A. 

      Ask them for their favorite radio stations so you can program them into their new vehicle.

    • B. 

      Take them on a tour of the dealership

    • C. 

      Get them a snack or something to drink

    • D. 

      All of these

  • 7. 
    Now that your client has written the letter and provided you with referrals the last thing you need to complete the TEC process is a picture with them and their new vehicle. 
    • A. 

      True

    • B. 

      False

  • 8. 
    Now that your client has written the letter and provided you with referrals the last thing you need to complete the TEC process is a picture with them and their new vehicle. 
    • A. 

      True

    • B. 

      False

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