Jack Key Nissan - DP- Post Sale Steps

8 Questions | Total Attempts: 35

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Jack Key Nissan - DP- Post Sale Steps


Questions and Answers
  • 1. 
    As a Jack Key Ultimate Image Sales Professional your job isn't complete when your client drives away in their new vehicle. There are several steps you must take after the completion of the sale to really "WOW!" your client. 
    • A. 

      True

    • B. 

      False

  • 2. 
    After the sale you will call your client to thank them for choosing to buy from you. This is called the sincere gratitude call, and it is made: 
    • A. 

      3 days after purchase

    • B. 

      1 week after purchase

    • C. 

      24 hours after purchase

    • D. 

      30 days after purchase

  • 3. 
    What should the first follow up call focus on? 
    • A. 

      The new vehicle and the client's satisfaction with it

    • B. 

      The relationship you've built with your client

    • C. 

      The client's impression of the dealership

    • D. 

      None of these

  • 4. 
    If the client is having any problems they will let you know. If this is the case you should: (Select all that apply) 
    • A. 

      Apologize that they are experiencing an issue with the vehicle,

    • B. 

      Investigate the reason for their unhappiness

    • C. 

      Respond with an honest answer or solution

    • D. 

      Offer to make an appointment with the service department to get the issue fixed

  • 5. 
    Even when you don't know how to fix your client's complaint, it's important to keep dissatisfaction to a minimum by making up some sort of answer or solution. 
    • A. 

      True

    • B. 

      False

  • 6. 
    48 hours after purchase your client will receive a second call, this call will be from: 
    • A. 

      You

    • B. 

      One of your managers

    • C. 

      One of your coworkers

    • D. 

      None of these

  • 7. 
    Why does a third party reach out to your client? (Select all that apply) 
    • A. 

      To get additional information and referrals from them

    • B. 

      To have them answer questions to a survey

    • C. 

      To get positive feedback from them regarding your performance

    • D. 

      To inform them of additional vehicle options they can purchase

  • 8. 
    There will only be a third call regarding your client's purchase if: 
    • A. 

      They were unhappy in one of the first two calls

    • B. 

      They have been selected to receive a future field call

    • C. 

      They were having difficulty with the technology features in their vehicle

    • D. 

      All of these

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