Jack Key Cj - DP- Write Up

8 Questions | Total Attempts: 31

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Jack Key Cj - DP- Write Up


Questions and Answers
  • 1. 
    The write up is a critical point in the sales process. Select two key reasons mentioned in this lesson: (Select all that apply) 
    • A. 

      It is when you gather all of the client’s necessary information to ensure you successfully complete the sale.

    • B. 

      It is when you discover if the client’s credit is good enough to continue with their purchase.

    • C. 

      It is the last stumbling block prior to starting negotiations and ultimately closing the deal.

    • D. 

      It is when you discover if the client is committed to moving forward on the purchase.

  • 2. 
    You should always have the client fill out the credit application themselves. 
    • A. 

      True

    • B. 

      False

  • 3. 
    It’s essential that you execute the write up as quickly and painlessly as possible because: 
    • A. 

      During this time your client will naturally begin to focus on the commitment they are about to make.

    • B. 

      They start to lose sight of the value you’ve built in the vehicle you’ve chosen for them.

    • C. 

      The emotion and mental ownership established during the vehicle presentation and demo drive begin to fade.

    • D. 

      All of these

  • 4. 
    What important things must you get from your client when beginning the write up? (Select all that apply) 
    • A. 

      Driver’s License

    • B. 

      Insurance Information

    • C. 

      Keys and Registration for the Trade

    • D. 

      Social Security Number

  • 5. 
    It is important to fill out the credit application as completely as possible, because: 
    • A. 

      A complete application is easier for the desk to process

    • B. 

      Each component on the application can greatly impact the terms of the deal

    • C. 

      You can’t receive an estimate on their trade until you complete it

    • D. 

      None of these

  • 6. 
    If any additional objections from your client arise during the write up you must stop and address them now or they will hinder the sale.
    • A. 

      True

    • B. 

      False

  • 7. 
    You will now be asking your client for a commitment to purchase, and while you get the figures from the desk, you will be forced to leave your customers at your desk/office. How can you prevent them from getting cold feet? 
    • A. 

      Show them where the client lounge is so they can watch some television.

    • B. 

      Present them with your TEC and allow them to look is over as you meet with the desk.

    • C. 

      Inform them of everything you are doing each step of the way so they don't feel like they wasting their time or question where you are.

    • D. 

      Ask them if they'd like to take a walk around the lot and check out a specialty vehicle.

  • 8. 
    Once you have completed the credit application you will present the client with an offer and begin the negotiation process. 
    • A. 

      True

    • B. 

      False

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