Jack Key Cj - DP- Objection Psychology

8 Questions | Total Attempts: 45

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Jack Key Cj - DP- Objection Psychology


Questions and Answers
  • 1. 
    Once you’re experienced and have been in the business long enough you won’t have to deal with objections.
    • A. 

      True

    • B. 

      False

  • 2. 
    Once you’re experienced and have been in the business long enough you won’t have to deal with objections.
    • A. 

      Objections that are conditional to the sale

    • B. 

      Objections used by clients as tactics to throw you off

    • C. 

      Objections made to buy the client more time to make a decision

    • D. 

      All of these

  • 3. 
    How can you prepare yourself to face client objections? (Select all that apply) 
    • A. 

      Study your product and be well informed about the vehicle you sell

    • B. 

      You don’t need to prepare you won’t be hearing any objections

    • C. 

      Ask sales professionals with more experience how they overcome certain difficult objections

    • D. 

      None of these

  • 4. 
    The timing of the objection you encounter should not effect your strategy in how you overcome it. 
    • A. 

      True

    • B. 

      False

  • 5. 
    If an objection occurs during the walk around or demonstration drive your goal should be to ______. Whereas if an objection occurs during the closing process your goal should be to ______. 
    • A. 

      Dismiss the objection/ Save the deal

    • B. 

      Buy yourself some more time/ Save the deal.

    • C. 

      Save the deal/ Dismiss the objection

    • D. 

      None of these

  • 6. 
    Statistics show that the average buyer will say “no” an average of 5 to 8 times during the sales process, proof that objections are just a normal and necessary part of the buying process.
    • A. 

      True

    • B. 

      False

  • 7. 
    Why is the goal in early objections simply to buy yourself some more time? (Select all that apply) 
    • A. 

      More time allows you the opportunity to further build rapport with your client

    • B. 

      More time gives you the chance to build more value in yourself and the vehicle

    • C. 

      With more time you may be able to distract your client and get them to forget their earlier objection

    • D. 

      All of these

  • 8. 
    Objections used today really haven’t changed much from ones used decades ago. Unfortunately many salespeople still haven’t learned how to effectively overcome them. 
    • A. 

      True

    • B. 

      False

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