All of the above
Be better informed about the product
Be able to suggest alternative and more effective vehicle options
Always defer to your client’s choices
Allow the client to have control of the interaction
It shows them you will make the effort and take the time to ensure they get the right vehicle.
It shows them that you are concerned with meeting their needs and are sincerely looking out for their best interests.
It shows them that you aren’t just a stereotypical salesman only looking to make a sale
It shows them that you want to find a vehicle tailored to the unique qualifications they have shared with you
“Why did you originally purchased your current vehicle?”
“What would you like to have this time that you didn’t get last time?”
“What has changed, if anything, since the purchase of that vehicle?”
All of these