Jack Key Kia - DP- Building Rapport

7 Questions | Total Attempts: 41

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Jack Key Kia - DP- Building Rapport


Questions and Answers
  • 1. 
    The best way to get information about your client is to investigate their wants and needs in an interrogative manner. 
    • A. 

      True

    • B. 

      False

  • 2. 
    Be careful during the Building Rapport step to not pry too deeply too early, you must build a relationship and establish a connection focusing on chit chat and small talk.
    • A. 

      True

    • B. 

      False

  • 3. 
    It is important to build a relationship with your client because if they don’t like you:
    • A. 

      They won’t listen to you

    • B. 

      They won’t believe in the vehicle you select

    • C. 

      They will not make a purchasing decision

    • D. 

      All of these

  • 4. 
    Be sure to communicate on the same level as your client- responding at a more leisurely pace to someone who is speaking slowly and more quickly to someone who is speaking fast.
    • A. 

      True

    • B. 

      False

  • 5. 
    A simple way to get the conversation flowing with your client is to:
    • A. 

      Talk only about yourself

    • B. 

      Find a common interest

    • C. 

      Follow a prepared script

    • D. 

      None of these

  • 6. 
    If the client is involved in a career or hobby you don’t know much about what should you do? (Select all that are correct)
    • A. 

      Ask them questions

    • B. 

      Allow them to be the teacher

    • C. 

      Pursue a different topic

    • D. 

      Show sincere interest

  • 7. 
    You should build your client’s trust by investing in your new relationship with sincerity and conviction. 
    • A. 

      True

    • B. 

      False

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