Jack Key Nissan - DP- Walk Around

8 Questions | Total Attempts: 31

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Jack Key Nissan - DP- Walk Around


Questions and Answers
  • 1. 
    What is the purpose of the walk around? 
    • A. 

      To build value in the new vehicle

    • B. 

      To demonstrate the features the client is looking for

    • C. 

      To show what the client’s current vehicle is lacking

    • D. 

      All of these

  • 2. 
    The vehicle presentation or “walk around” will be built on the information you discover during which step?
    • A. 

      Building rapport/needs assessment

    • B. 

      Meet and greet

    • C. 

      Vehicle selection

    • D. 

      None of these

  • 3. 
    The purpose of the walk around is to build value in the new vehicle by connecting each feature with it’s benefit. 
    • A. 

      True

    • B. 

      False

  • 4. 
    It is better to do a generic walk around than to customize each walk around to the specific client. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Before beginning your presentation which of the following should you do to prepare: 
    • A. 

      Pull the vehicle up in an area with as little distractions as possible

    • B. 

      Condition the interior to ensure your client will be comfortable

    • C. 

      Open all doors, pop the hood and open up the trunk

    • D. 

      All of these

  • 6. 
    What are some good things to specifically focus on if you know your client has children? (Select all that apply)
    • A. 

      Safety Features

    • B. 

      Entertainment Options

    • C. 

      Horsepower

    • D. 

      Fuel Economy

  • 7. 
    It would be wise to focus on what the vehicle does best versus what the client is specifically looking for. Therefore be sure to showcase the horsepower of a vehicle even if the client is looking for for a vehicle that is fuel efficient.
    • A. 

      True

    • B. 

      False

  • 8. 
    The majority of your communication is nonverbal- meaning it is more than just the words you say.  
    • A. 

      Inflection/tone of voice

    • B. 

      Enthusiasm/excitement level

    • C. 

      What are some things that impact your communication with your client?

    • D. 

      Body language/demeanor

    • E. 

      All of these

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