Jack Key Nissan - DP- Walk Around
8 Questions
| Total Attempts: 31
Questions and Answers
- 1.What is the purpose of the walk around?
- A.
To build value in the new vehicle
- B.
To demonstrate the features the client is looking for
- C.
To show what the client’s current vehicle is lacking
- D.
All of these
- 2.The vehicle presentation or “walk around” will be built on the information you discover during which step?
- A.
Building rapport/needs assessment
- B.
Meet and greet
- C.
Vehicle selection
- D.
None of these
- 3.The purpose of the walk around is to build value in the new vehicle by connecting each feature with it’s benefit.
- A.
True
- B.
False
- 4.It is better to do a generic walk around than to customize each walk around to the specific client.
- A.
True
- B.
False
- 5.Before beginning your presentation which of the following should you do to prepare:
- A.
Pull the vehicle up in an area with as little distractions as possible
- B.
Condition the interior to ensure your client will be comfortable
- C.
Open all doors, pop the hood and open up the trunk
- D.
All of these
- 6.What are some good things to specifically focus on if you know your client has children? (Select all that apply)
- A.
Safety Features
- B.
Entertainment Options
- C.
Horsepower
- D.
Fuel Economy
- 7.It would be wise to focus on what the vehicle does best versus what the client is specifically looking for. Therefore be sure to showcase the horsepower of a vehicle even if the client is looking for for a vehicle that is fuel efficient.
- A.
True
- B.
False
- 8.The majority of your communication is nonverbal- meaning it is more than just the words you say.
- A.
Inflection/tone of voice
- B.
Enthusiasm/excitement level
- C.
What are some things that impact your communication with your client?
- D.
Body language/demeanor
- E.
All of these
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