Jack Key Nissan - DP- Client Perspective

8 Questions | Total Attempts: 41

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Jack Key Nissan - DP- Client Perspective


Questions and Answers
  • 1. 
    In general, clients have a positive idea of the  stereotypical "Car Salesman" as well as the overall car buying experience. 
    • A. 

      True

    • B. 

      False

  • 2. 
    Because the buying public has a relatively negative opinion of our industry what is the first thing we must do to begin the sales process? 
    • A. 

      Overcome negative perceptions and stereotypes

    • B. 

      Inform them of current prices and incentives

    • C. 

      Take the client on a dealership tour

    • D. 

      None of these

  • 3. 
    When a potential client arrives at the dealership, you only have a few minutes to overcome their first big objection – YOU. 
    • A. 

      True

    • B. 

      False

  • 4. 
    When clients were asked why they decided to buy from one dealership over another what was the #1 reason they did or did not buy? 
    • A. 

      Price

    • B. 

      Incentives

    • C. 

      Salesperson

    • D. 

      Selection

  • 5. 
    Exude confidence, friendliness and excitement! If you aren’t sold on yourself and your place of business you will not convince a stranger. 
    • A. 

      True

    • B. 

      False

  • 6. 
    A salesperson who is liked and trusted will naturally be more effective-  
    • A. 

      Creating a higher value for the client

    • B. 

      Making more commissions for him/herself

    • C. 

      Gaining more gross profit for the dealership

    • D. 

      All of these

  • 7. 
    Remember- upon arriving at the dealership your client will be of their comfort zone. To get off to a good start you should: (select all that are correct) 
    • A. 

      Take charge by being aggressive and intimidating

    • B. 

      Approach the client promptly and enthusiastically

    • C. 

      Welcome the client to the dealership

    • D. 

      Allow the client some time to look around before greeting them

  • 8. 
    What is the first thing that determines whether the client believes you to be respectable and able to responsibly lead them through a purchasing decision? 
    • A. 

      The way you dress, always dress in a professional manner

    • B. 

      The way you speak, always speak clearly and annunciate

    • C. 

      The strength of your handshake, always exude confidence and self assurance

    • D. 

      The pace of your approach, you should never appear too aggressive

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