Jack Key Nissan - DP- Client Perspective
- 1.In general, clients have a positive idea of the stereotypical "Car Salesman" as well as the overall car buying experience.
- A.
True
- B.
False
- 2.Because the buying public has a relatively negative opinion of our industry what is the first thing we must do to begin the sales process?
- A.
Overcome negative perceptions and stereotypes
- B.
Inform them of current prices and incentives
- C.
Take the client on a dealership tour
- D.
None of these
- 3.When a potential client arrives at the dealership, you only have a few minutes to overcome their first big objection – YOU.
- A.
True
- B.
False
- 4.When clients were asked why they decided to buy from one dealership over another what was the #1 reason they did or did not buy?
- A.
Price
- B.
Incentives
- C.
Salesperson
- D.
Selection
- 5.Exude confidence, friendliness and excitement! If you aren’t sold on yourself and your place of business you will not convince a stranger.
- A.
True
- B.
False
- 6.A salesperson who is liked and trusted will naturally be more effective-
- A.
Creating a higher value for the client
- B.
Making more commissions for him/herself
- C.
Gaining more gross profit for the dealership
- D.
All of these
- 7.Remember- upon arriving at the dealership your client will be of their comfort zone. To get off to a good start you should: (select all that are correct)
- A.
Take charge by being aggressive and intimidating
- B.
Approach the client promptly and enthusiastically
- C.
Welcome the client to the dealership
- D.
Allow the client some time to look around before greeting them
- 8.What is the first thing that determines whether the client believes you to be respectable and able to responsibly lead them through a purchasing decision?
- A.
The way you dress, always dress in a professional manner
- B.
The way you speak, always speak clearly and annunciate
- C.
The strength of your handshake, always exude confidence and self assurance
- D.
The pace of your approach, you should never appear too aggressive
Questions: 25 | Attempts: 278 | Last updated: Apr 18, 2014
-
Sample QuestionDuring the meet and greet how do we begin to condition the client to our way of selling?
Questions: 21 | Attempts: 130 | Last updated: Dec 2, 2020
-
Sample QuestionThe 2012 Versa comes standard with ____ air bags
Questions: 17 | Attempts: 97 | Last updated: Sep 5, 2016
-
Sample QuestionMatch the following features with the correct package for the Altima: 16" Aluminum-alloy wheels Automatic on/off headlights 8-way power adjustable driver’s seat Bluetooth® Hands-free Phone System Passenger-side front-window one-touch auto-up/down with auto-reverse Remote front windows down Key-operated front windows up/down Dual illuminated visor vanity mirrors with sun visor extenders Leather-wrapped steering wheel Steering wheel-mounted audio controls Wood-tone trim (Blond interior only)
Back to top