Weekly Recap Quiz #75 (September 8th)
10 Questions
| Total Attempts: 122
Questions and Answers
- 1.We have absolutely no program that allows for returns, exchanges, or replacement orders for our international customers.
- A.
True
- B.
False
- 2.What are the two ways customers can donate to UNICEF via BC site?
- A.
Coupon Code donation
- B.
Costume donation
- C.
Dollar donation
- D.
Party supply donation
- 3.What does it mean when you see PreSellComplete as the order status?
- A.
The pre-sell items are now in stock and the order will process and ship normally.
- B.
The pre-sell items came in stock, but you have to check the Payments tab to make sure the payment went through.
- C.
The pre-sell items have come in stock and the order has shipped normally.
- D.
The pre-sell items will not be coming back in stock and the customer should begin looking for another product.
- 4.You need to generate RAN when creating an International Return.
- A.
True
- B.
False
- 5.Under normal circumstances, we do not issue a return credit before the product is received and inspected.
- A.
True
- B.
False
- 6.When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.
- A.
True
- B.
False
- 7.PayPal customers are eligible for exchanges.
- A.
True
- B.
False
- 8.What do we include on the next 10,000 orders to be shipped?
- A.
Milwaukee Journal Sentinel
- B.
Sandra Lee Magazine
- C.
Vitamins
- D.
AARP The Magazine
- 9.Customers can place an order for a Pre-sell item using their PayPal account.
- A.
True
- B.
False
- 10.Why do we offer pre-sell items on our website?
- A.
In order to bring excitement and interest to our site.
- B.
We do not offer pre-sell items on our site.
- C.
Every online retail company does, so we have to.
Questions: 10 | Attempts: 131 | Last updated: Sep 19, 2014
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Sample QuestionA customer may incur a restocking fee for which of the following (check all that apply):
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
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Sample QuestionIf a particular theme is not available, there is nothing you can do for the customer.
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