Weekly Recap Quiz #75 (September 8th)

10 Questions | Total Attempts: 122

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Weekly Recap Quiz #75 (September 8th)


Questions and Answers
  • 1. 
    We have absolutely no program that allows for returns, exchanges, or replacement orders for our international customers.
    • A. 

      True

    • B. 

      False

  • 2. 
    What are the two ways customers can donate to UNICEF via BC site?
    • A. 

      Coupon Code donation

    • B. 

      Costume donation

    • C. 

      Dollar donation

    • D. 

      Party supply donation

  • 3. 
    What does it mean when you see PreSellComplete as the order status?
    • A. 

      The pre-sell items are now in stock and the order will process and ship normally.

    • B. 

      The pre-sell items came in stock, but you have to check the Payments tab to make sure the payment went through.

    • C. 

      The pre-sell items have come in stock and the order has shipped normally.

    • D. 

      The pre-sell items will not be coming back in stock and the customer should begin looking for another product.

  • 4. 
    You need to generate RAN when creating an International Return.
    • A. 

      True

    • B. 

      False

  • 5. 
    Under normal circumstances, we do not issue a return credit before the product is received and inspected.
    • A. 

      True

    • B. 

      False

  • 6. 
    When you change the ship level on a customer's pre-sell order, they are not charged for it until the order ships.
    • A. 

      True

    • B. 

      False

  • 7. 
    PayPal customers are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 8. 
    What do we include on the next 10,000 orders to be shipped?
    • A. 

      Milwaukee Journal Sentinel

    • B. 

      Sandra Lee Magazine

    • C. 

      Vitamins

    • D. 

      AARP The Magazine

  • 9. 
    Customers can place an order for a Pre-sell item using their PayPal account.
    • A. 

      True

    • B. 

      False

  • 10. 
    Why do we offer pre-sell items on our website?
    • A. 

      In order to bring excitement and interest to our site.

    • B. 

      We do not offer pre-sell items on our site.

    • C. 

      Every online retail company does, so we have to.

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