Summer Module Quiz: Senior Staff Competencies And Professionalism

5 Questions | Total Attempts: 156

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Summer Module Quiz: Senior Staff Competencies And Professionalism

Questions and Answers
  • 1. 
    The Administrative component of the Senior Staff Competencies include:
    • A. 

      Develop and maintain positive relations and work collaboratively with housekeeping and facility services.

    • B. 

      Utilize effective communication, planning, scheduling, and organizational skills

    • C. 

      Demonstrate critical thinking and initiative to improve and/or develop systems, processes and projects

    • D. 

      B and C

    • E. 

      All of the above

  • 2. 
    The following are parts of the 6 Steps to Ethical Decision Making, except:
    • A. 

      Predict the outcome of your actions.

    • B. 

      Consult with several confidants before making a decision.

    • C. 

      Identify the problem.

    • D. 

      Determine possible actions.

    • E. 

      Implement your decision.

  • 3. 
    The professional expectations of an SR include:
    • A. 

      Not caring about how your social media account and how you are portrayed. Your personal life is your personal life.

    • B. 

      Dating one of your staffers while you are their supervisor

    • C. 

      Respect the confidentiality of the resident situations you come into contact with

    • D. 

      Use your purchasing card for your dinner at McDonalds because you left your wallet at home

  • 4. 
    Part of your role as an SR is:
    • A. 

      Recognizing and managing conflict among your group of friends

    • B. 

      Recognizing and evaluating group dynamics on your staff to effectively build your team

    • C. 

      Show compassion, confidence and emotional intelligence

    • D. 

      Only communicate with your staff through written communication

    • E. 

      B and C

    • F. 

      All of the above

  • 5. 
    When sharing sensitive information, it is always appropriate to share information with:
    • A. 

      Your Area Coordinator and Chair

    • B. 

      Your friends

    • C. 

      Your fellow SRs

    • D. 

      Your residents

    • E. 

      None of the above

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