Summer Module Quiz: Senior Staff Competencies And Professionalism
- 1.The Administrative component of the Senior Staff Competencies include:
- A.
Develop and maintain positive relations and work collaboratively with housekeeping and facility services.
- B.
Utilize effective communication, planning, scheduling, and organizational skills
- C.
Demonstrate critical thinking and initiative to improve and/or develop systems, processes and projects
- D.
B and C
- E.
All of the above
- 2.The following are parts of the 6 Steps to Ethical Decision Making, except:
- A.
Predict the outcome of your actions.
- B.
Consult with several confidants before making a decision.
- C.
Identify the problem.
- D.
Determine possible actions.
- E.
Implement your decision.
- 3.The professional expectations of an SR include:
- A.
Not caring about how your social media account and how you are portrayed. Your personal life is your personal life.
- B.
Dating one of your staffers while you are their supervisor
- C.
Respect the confidentiality of the resident situations you come into contact with
- D.
Use your purchasing card for your dinner at McDonalds because you left your wallet at home
- 4.Part of your role as an SR is:
- A.
Recognizing and managing conflict among your group of friends
- B.
Recognizing and evaluating group dynamics on your staff to effectively build your team
- C.
Show compassion, confidence and emotional intelligence
- D.
Only communicate with your staff through written communication
- E.
B and C
- F.
All of the above
- 5.When sharing sensitive information, it is always appropriate to share information with:
- A.
Your Area Coordinator and Chair
- B.
Your friends
- C.
Your fellow SRs
- D.
Your residents
- E.
None of the above
Back to top