Module 7 - The Sales Process: Negotiating - Part 3

4 Questions

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Module Quizzes & Trivia

Avoid the Rebate


Questions and Answers
  • 1. 
    On-time percentage performance thresholds are offered in place of an additional incentive and
    • A. 

      Are no longer used as part of the shipper/carrier negotiating process.

    • B. 

      Are provided as a quarterly rebate back to the shipper if the carrier does not meet the agreed upon on-time performance percentage and on-time performance is calculated by the carrier. .

    • C. 

      Are calculated by the shipper.

    • D. 

      None of the above.

  • 2. 
    Agreeing to programs such as on-time performance thresholds
    • A. 

      Allows the carrier to hold on to the shipper's money for as many as 30 days.

    • B. 

      Gives the shipper the opportunity to determine the on-time performance percentage.

    • C. 

      Gives all control to the carrier.

    • D. 

      All of the above.

    • E. 

      None of the above.

  • 3. 
    It is known that parcel carriers have a list of exceptions they use to
    • A. 

      Improve their on-time percentages when reporting to the customer.

    • B. 

      Deny the first claim attempt.

    • C. 

      Deny credits.

    • D. 

      All of the above.

    • E. 

      None of the above.

  • 4. 
    Auditors have learned that by calling in to the carrier multiple times they
    • A. 

      Can expedite the receipt of the shipper's quarterly rebate.

    • B. 

      Can get some of the claim denials credited back to the shipper.

    • C. 

      Can discuss adding additional incentives to their on-time performance thresholds.

    • D. 

      All of the above.

    • E. 

      None of the above.