Dish Training Class - Final Exam Template

27 Questions | Total Attempts: 33

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Dish Training Class - Final Exam Template

Questions and Answers
  • 1. 
    How much is [email protected] per month after the three month free trial period ends?
    • A. 

      $5

    • B. 

      $7

    • C. 

      $10

    • D. 

      $12

  • 2. 
    The Hopper can record and store up to ______________ hours of programming.
    • A. 

      500

    • B. 

      1000

    • C. 

      2000

    • D. 

      2500

  • 3. 
    Each Hopper and Joey receiver will have its own remote control locater.
    • A. 

      True

    • B. 

      False

  • 4. 
    Your customer’s must have channels are Lifetime, A&E, Discovery, and Redzone.  What package would you recommend?
    • A. 

      AT120 plus Multi-Sports Pack

    • B. 

      AT120+ and Multi-Sports Pack

    • C. 

      AT200

    • D. 

      AT250

  • 5. 
    How much is the receiver fee for a FLEX24 customer who has over 2 TVs?
    • A. 

      $49

    • B. 

      $79

    • C. 

      $99

    • D. 

      $199

  • 6. 
    What are the three pieces of information we gather to get a customer credit qualified?
    • A. 

      SSN, DOB, valid Credit/Debit Card

    • B. 

      Name, Address, SSN

    • C. 

      Name, SSN, DOB

    • D. 

      SSN, DOB, PIN number

  • 7. 
    If a customer doesn’t agree to AutoPay and Paperless Billing, then they will not receive HD Free for Life.
    • A. 

      True

    • B. 

      False

  • 8. 
    If the customer doesn’t agree to AutoPay, they will need to pay an extra $_______/month for HD service.
    • A. 

      $5

    • B. 

      $7

    • C. 

      $10

    • D. 

      $12

  • 9. 
    John and Jeremy are roommates.  We qualify John for service with his DOB and SSN.  We use Jeremy’s credit card (with his permission) for qualification.  Who do we need to read disclosures to?
    • A. 

      John

    • B. 

      Jeremy

    • C. 

      Both John and Jeremy

    • D. 

      Neither one. Disclosures aren't important.

  • 10. 
    Eve and Amber are roommates.  We qualify Eve for service using her DOB and SSN.  We use Amber’s credit card (with her permission) for qualification.  Who needs to be present for the installation?
    • A. 

      Anyone over the age of 18

    • B. 

      Eve

    • C. 

      Amber

    • D. 

      Both Eve and Amber

  • 11. 
    The Same Day Discount is good for ________ months.
    • A. 

      3

    • B. 

      6

    • C. 

      12

    • D. 

      24

  • 12. 
    The FLEX customer will need to pay a $_________ Activation Fee which is included in the first month’s total.
    • A. 

      $49

    • B. 

      $100

    • C. 

      $199

    • D. 

      $300

  • 13. 
    When is the $49 processing fee due?
    • A. 

      10 days after installation

    • B. 

      10 days before installation

    • C. 

      Within 10 days after installation

    • D. 

      On the day of installation

  • 14. 
    Entering complete and accurate notes in AGEMNI will help increase your ICP% (Installation Completion Percentage).
    • A. 

      True

    • B. 

      False

  • 15. 
    If you sell both TV service and dishNEt to your customer, they will need to have two separate dishes installed.
    • A. 

      True

    • B. 

      False

  • 16. 
    You can sell the Hopper with the Smartpack channel package.
    • A. 

      True

    • B. 

      False

  • 17. 
    The Smartpack package will provide HD programming if the customer’s TV is an HD TV.
    • A. 

      True

    • B. 

      False

  • 18. 
    If a customer cancels their order before (or during) installation, how long will it take for him/her to be refunded?
    • A. 

      They will be refunded immediately

    • B. 

      3-5 hours

    • C. 

      3-5 business days

    • D. 

      7 days

  • 19. 
    In AXIOM, besides an account number being generated, what happens when you click the “Submit” button? (After the customer agrees to all terms and conditions)
    • A. 

      Nothing

    • B. 

      Total amount due (payment) is processed

    • C. 

      $49 processing fee is charged

    • D. 

      Order is converted in AGEMNI

  • 20. 
    You use a wife’s SSN and DOB to qualify for service.  You use the husband’s credit card to qualify.  The husband must be present for installation.
    • A. 

      True

    • B. 

      False

  • 21. 
    You use the customer’s DOB, SSN, and valid credit card for qualification.  Anyone over the age of 18 years of age may be present for the installation.
    • A. 

      True

    • B. 

      False

  • 22. 
    What package would you recommend to a customer who wants the Fox Sports 2 channel, Nick Jr. and Animal Planet? (before credit qualifications)
    • A. 

      AT120

    • B. 

      AT200

    • C. 

      AT250

    • D. 

      None of the above

  • 23. 
    If a customer has 3 TVs and wants BET, OWN, and Syfy channels, what would be the 1st year pricing for the Hopper (per month)?
    • A. 

      $65.99

    • B. 

      $72.99

    • C. 

      $77.99

    • D. 

      $97.99

  • 24. 
    When the three month premium movie promotion ends, how much would the customer pay for all 4 movie packages (if they were not cancelled)?
    • A. 

      $13

    • B. 

      $26

    • C. 

      $40

    • D. 

      $45

  • 25. 
    What do FLEX24 customers pay that DHA24 customers do not?
    • A. 

      $49 Processing Fee

    • B. 

      $79 Activation Fee

    • C. 

      $99 Activation Fee

    • D. 

      Nothing, they are the same

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