Whiteboard Academy Quiz: Sales!

10 Questions | Total Attempts: 53

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Whiteboard Academy Quiz: Sales!

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Questions and Answers
  • 1. 
    Reviewing the order consists of:
    • A. 

      Reading the entire address

    • B. 

      Reading the order number

    • C. 

      Reading the email address

    • D. 

      Reviewing the entire cart

    • E. 

      Reviewing similar products

    • F. 

      Review how the customer is doing today

  • 2. 
    The following is an example of a non-transactional probing question: "Do you want to go with an inside or outside mount for this window covering?"
    • A. 

      True

    • B. 

      False

  • 3. 
    The stacking chart includes headrail measurements.
    • A. 

      True

    • B. 

      False

  • 4. 
    What is the charge for a cut-out?
    • A. 

      $25 per cut-out

    • B. 

      $35 per cut-out

    • C. 

      $40 per cut-out

    • D. 

      $50 per cut-out

  • 5. 
    How many breaks are you permitted during an 8-hour shift?
    • A. 

      What! We get breaks?

    • B. 

      Two 10 minute breaks

    • C. 

      Two 15 minute breaks

    • D. 

      As many as I want, as long as it's not busy!

  • 6. 
    Solar shades are good for privacy.
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of these products are available in top-down/bottom-up?
    • A. 

      Mini blinds

    • B. 

      Roman shades

    • C. 

      Cellular shades

    • D. 

      Roller shades

  • 8. 
    If a customer is ordering 9 blinds for their office, how much of a discount can they receive?
    • A. 

      5%

    • B. 

      8%

    • C. 

      10%

    • D. 

      20%

  • 9. 
    Where could you find discontinued products to order for clients?
    • A. 

      On the main Blinds.com website

    • B. 

      On the Admin sites

    • C. 

      Intranet/Contact center

    • D. 

      You cannot order discontinued products

  • 10. 
    What is the product ID # for the Coolaroo Exterior Awnings?
    • A. 

      112595

    • B. 

      115295

    • C. 

      8771

    • D. 

      76844