New Hire Final Assessment Pt. 2
- 1.NL Employee sends On-Call Declaration form
- A.
Contact Center - Allowance Queries
- B.
Absence - Payroll query
- C.
Benefits - Allowances
- D.
Contact Center - CCPA Information
- 2.Email sent is in Dutch
- A.
Benefits (Non UK)
- B.
One Is Concerns/Issues/Technical Concerns
- C.
Other Queries outside HR/HRSS
- D.
Timesheet Queries
- 3.Employee claims that Aircon is not working
- A.
Other Queries outside HR/HRSS
- B.
Facilities Issues
- C.
Allowances Queries
- D.
One Is Concerns/Issues/Technical Concerns
- 4.Employee sends in an expense claim (other than allowances)
- A.
Timesheet Queries
- B.
Project and Expense
- C.
Benefits (Non UK)
- D.
One Is Concerns/Issues/Technical Concerns
- 5.Employee could not book hours in Timesheet
- A.
Project and Expenses
- B.
Other Queries outside HR/HRSS
- C.
Timesheet Queries
- D.
One Is Concerns/Issues/Technical Concerns
- 6.Third Party company offering their services in LOGICA (Training Courses, Products)
- A.
Training Vendors
- B.
One Is Concerns/Issues/Technical Concerns
- C.
Other Queries outside HR/HRSS
- D.
Timesheet Queries
- 7.Sue Peachey sends an email on behalf of Joao Baptiste requesting for his members to be transferred to another manager. What case subtype should be used?
- A.
One Is Concerns/Issues/Technical Concerns
- B.
Other Queries outside HR/HRSS
- C.
Other Queries outside HR/HRSS
- D.
VIP Transfer
- 8.Employee encounters the following error when trying to close a notification:"Attribute BusinessGroupId in PerAbsenceAttendancesEO is required"
- A.
Timesheet Queries
- B.
LPS triage
- C.
One Is Concerns/Issues/Technical Concerns
- D.
Other Queries outside HR/HRSS
- 9.Exit form
- A.
Data Changes
- B.
Leavers
- C.
Life Events
- D.
Benefits
- 10.Employee sends in an email claiming to have forgotten groupinfra Log-in credentials
- A.
Other Queries outside HR/HRSS
- B.
One Is Concerns/Issues/Technical Concerns
- C.
LPS triage
- D.
Project and Expenses
- 11.CZ employee requesting information on Health Insurance
- A.
Project and Expenses
- B.
Allowances Queries
- C.
Benefits (Non UK)
- D.
Project and Expenses
- 12.Employee encounters error in PSA timesheet.
- A.
Other Queries outside HR/HRSS
- B.
Allowances Queries
- C.
Timesheet Queries
- D.
Benefits (Non UK)
- 13.Instructions received to terminate an employee but we are not sure if it is related to Synergy
- A.
VIP Transfer
- B.
Involuntary Exit
- C.
One Is Concerns/Issues/Technical Concerns
- D.
Leaving the company
- 14.Slovakian employee asking about pension
- A.
Allowances Queries
- B.
Timesheet Queries
- C.
Project and Expenses
- D.
Benefits (Non UK)
- 15.IN employee requesting help to fill out timesheet
- A.
Project and Expenses
- B.
Other Queries outside HR/HRSS
- C.
Timesheet Queries
- D.
Benefits (Non UK)
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