New Hire Final Assessment Pt. 2

15 Questions | Total Attempts: 16

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New Hire Final Assessment Pt. 2


Questions and Answers
  • 1. 
    NL Employee sends On-Call Declaration form
    • A. 

      Contact Center - Allowance Queries

    • B. 

      Absence - Payroll query

    • C. 

      Benefits - Allowances

    • D. 

      Contact Center - CCPA Information

  • 2. 
    Email sent is in Dutch
    • A. 

      Benefits (Non UK)

    • B. 

      One Is Concerns/Issues/Technical Concerns

    • C. 

      Other Queries outside HR/HRSS

    • D. 

      Timesheet Queries

  • 3. 
    Employee claims that Aircon is not working
    • A. 

      Other Queries outside HR/HRSS

    • B. 

      Facilities Issues

    • C. 

      Allowances Queries

    • D. 

      One Is Concerns/Issues/Technical Concerns

  • 4. 
    Employee sends in an expense claim (other than allowances)
    • A. 

      Timesheet Queries

    • B. 

      Project and Expense

    • C. 

      Benefits (Non UK)

    • D. 

      One Is Concerns/Issues/Technical Concerns

  • 5. 
    Employee could not book hours in Timesheet
    • A. 

      Project and Expenses

    • B. 

      Other Queries outside HR/HRSS

    • C. 

      Timesheet Queries

    • D. 

      One Is Concerns/Issues/Technical Concerns

  • 6. 
    Third Party company offering their services in LOGICA (Training Courses, Products)
    • A. 

      Training Vendors

    • B. 

      One Is Concerns/Issues/Technical Concerns

    • C. 

      Other Queries outside HR/HRSS

    • D. 

      Timesheet Queries

  • 7. 
    Sue Peachey sends an email on behalf of Joao Baptiste requesting for his members to be transferred to another manager. What case subtype should be used? 
    • A. 

      One Is Concerns/Issues/Technical Concerns

    • B. 

      Other Queries outside HR/HRSS

    • C. 

      Other Queries outside HR/HRSS

    • D. 

      VIP Transfer

  • 8. 
    Employee encounters the following error when trying to close a notification:"Attribute BusinessGroupId in PerAbsenceAttendancesEO is required"
    • A. 

      Timesheet Queries

    • B. 

      LPS triage

    • C. 

      One Is Concerns/Issues/Technical Concerns

    • D. 

      Other Queries outside HR/HRSS

  • 9. 
    Exit form
    • A. 

      Data Changes

    • B. 

      Leavers

    • C. 

      Life Events

    • D. 

      Benefits

  • 10. 
    Employee sends in an email claiming to have forgotten groupinfra Log-in credentials
    • A. 

      Other Queries outside HR/HRSS

    • B. 

      One Is Concerns/Issues/Technical Concerns

    • C. 

      LPS triage

    • D. 

      Project and Expenses

  • 11. 
    CZ employee requesting information on Health Insurance
    • A. 

      Project and Expenses

    • B. 

      Allowances Queries

    • C. 

      Benefits (Non UK)

    • D. 

      Project and Expenses

  • 12. 
    Employee encounters error in PSA timesheet.
    • A. 

      Other Queries outside HR/HRSS

    • B. 

      Allowances Queries

    • C. 

      Timesheet Queries

    • D. 

      Benefits (Non UK)

  • 13. 
    Instructions received to terminate an employee but we are not sure if it is related to Synergy
    • A. 

      VIP Transfer

    • B. 

      Involuntary Exit

    • C. 

      One Is Concerns/Issues/Technical Concerns

    • D. 

      Leaving the company

  • 14. 
    Slovakian employee asking about pension
    • A. 

      Allowances Queries

    • B. 

      Timesheet Queries

    • C. 

      Project and Expenses

    • D. 

      Benefits (Non UK)

  • 15. 
    IN employee requesting help to fill out timesheet
    • A. 

      Project and Expenses

    • B. 

      Other Queries outside HR/HRSS

    • C. 

      Timesheet Queries

    • D. 

      Benefits (Non UK)

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