Weekly Recap Quiz #72 (August 11th)

10 Questions | Total Attempts: 47

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Weekly Recap Quiz #72 (August 11th)

Questions and Answers
  • 1. 
    Where can you find the SKU for a particular collection on BDXP site?
    • A. 

      On the Shopping Cart Page, below the collection name.

    • B. 

      On the Storefront Page of the collection, after the description to where it says “Read More".

    • C. 

      On the Checkout Page, under the Cart Summary.

    • D. 

      I can't find it!

  • 2. 
    In Opus, there will be a confirmation message after you have filled out the customer’s address to receive a catalog and click on Request A Catalog.
    • A. 

      True

    • B. 

      False

  • 3. 
    What should be your disposition code, if a customer is calling in saying about their cart clearing? 
    • A. 

      A New Order

    • B. 

      Nuisance, Phone Issue, Disconnect

    • C. 

      Others

    • D. 

      Website Issue

  • 4. 
    You can now use the Birthday Express Order Source when creating a manual or replacement order.
    • A. 

      True

    • B. 

      False

  • 5. 
    How often should you check your email? (Check all that apply)
    • A. 

      Once a week

    • B. 

      At the beginning of every shift

    • C. 

      Whenever you get to it

    • D. 

      Throughout the day, between calls

    • E. 

      What’s email?

  • 6. 
    Currently we are not able to place manual orders for collections shipping outside of the United States.
    • A. 

      True

    • B. 

      False

  • 7. 
    If the customer calls because they had problems submitting their order themselves online, what do you do?
    • A. 

      Apologize for the inconvenience.

    • B. 

      Search to see if their order went through

    • C. 

      Offer to place the order for them

    • D. 

      All of the above

  • 8. 
    Mark the opening phrase/s that show/s your familiarity with parties and our products, and at the same time reinforcing the customer’s decision to buy.
    • A. 

      Many people like…

    • B. 

      Kids really love…

    • C. 

      A really popular option is…

    • D. 

      You might want to consider one of our most popular items…

  • 9. 
    Mark all the phrase/s that build/s customer's confidence on your product expertise:
    • A. 

      I would recommend…

    • B. 

      Since you are having an outdoor party I would suggest…

    • C. 

      One of my favorite products is…

    • D. 

      I think you might want to consider…

  • 10. 
    1stWishes merged into BirthdayExpress for the ultimate birthday site.
    • A. 

      True

    • B. 

      False

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