Global Case Management System! Trivia Quiz

10 Questions | Total Attempts: 125

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Global Case Management System! Trivia Quiz

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Questions and Answers
  • 1. 
    We need to send an Acknowledgement E-mail upon receiving the requestor's Case Management concern.
    • A. 

      True

    • B. 

      False

  • 2. 
    Basically the SLA for non urgent CM cases is not 24 hours.
    • A. 

      True

    • B. 

      False

  • 3. 
    Which statement is correct?
    • A. 

      We can always create a query to onshore team.

    • B. 

      Query to SCs is optional (if applicable in the case only).

    • C. 

      Leave Application form must be saved in the system.

  • 4. 
    Enumerate “Optional” actions for CM cases.
    • A. 

      Forward the Medical Certificate to SE Payroll.

    • B. 

      Prepare for the needed documents

    • C. 

      Send a query to SC if needed.

    • D. 

      Save the leave application form in the system “clip”

    • E. 

      Wait for the On-shore’s feedback

    • F. 

      We notify the requestor regarding the status

    • G. 

      Notify the involved Team/3rd Parties

    • H. 

      Send a closing/resolution email

    • I. 

      File the absence request in the system

    • J. 

      Inform Försäkringskassan

  • 5. 
    We always notify the Manager regarding the status of the case.
    • A. 

      True

    • B. 

      False

  • 6. 
    Enumerate: Non- “optional” actions for CM cases.
    • A. 

      Review and investigate the concern/s of the requestor

    • B. 

      Forward the Medical Certificate to SE Payroll.

    • C. 

      Acknowledgement E-mail.

    • D. 

      Save the leave application form in the system “clip”

    • E. 

      Check for possible solution

    • F. 

      Do the necessary action

    • G. 

      Close WAT case (If no further action)

    • H. 

      File the absence request in the system

    • I. 

      Inform Försäkringskassan

  • 7. 
    Case management cases are always confidential.
    • A. 

      True

    • B. 

      False

  • 8. 
    When an employee has displayed poor performance and failed to meet the agreed objectives, this will be under Case Management: ____________.
    • A. 

      Redundancy

    • B. 

      AWOL

    • C. 

      PIP

    • D. 

      Disciplinary Action

  • 9. 
    __________ is a serious concern, problem, or complaint of an employee that is related to work.  This may be about any act (or omission of act), situation, or decision that an employee believes to be unjust or discriminatory.
    • A. 

      Preventive Suspension

    • B. 

      Grievance

    • C. 

      Appeal

    • D. 

      Work Ethics

  • 10. 
    We always follow the instruction of the Onshore Team.
    • A. 

      True

    • B. 

      False