Lunch & Learn (Sam/care Cash)

7 Questions | Total Attempts: 37

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Lunch & Learn (Sam/care Cash)


Questions and Answers
  • 1. 
    What does the SAM department stand for?
    • A. 

      Service Assigned Management

    • B. 

      Sales Account Management

    • C. 

      Service Account Management

    • D. 

      Service Account Managers

  • 2. 
    Where can you find the assigned SAM in the CRM?
    • A. 

      System Ticket

    • B. 

      Decription Field

    • C. 

      Custom Information

    • D. 

      Equipment Ticket

  • 3. 
    True/False: SAM is a Transactional Interaction with the customer. 
    • A. 

      True

    • B. 

      False

  • 4. 
    Check all that apply: What is the purpose of the SAM's team?
    • A. 

      To speak with angry customers

    • B. 

      Gives a new client a person to go to if they need help.

    • C. 

      To be proactive on issues.

    • D. 

      Give information on what phones to get.

  • 5. 
    True/False: SAM doesn't work with channel accounts. 
    • A. 

      True

    • B. 

      False

  • 6. 
    Check all that apply: What is the reason for Care Cash?
    • A. 

      Improve Productivity

    • B. 

      Reward for doing your job

    • C. 

      Show that we care

    • D. 

      Reward for going above and beyond

  • 7. 
    True/False: Supervisors have a limited amount of CC they are allowed to give out.
    • A. 

      True

    • B. 

      False