Weekly Recap Quiz #73 (August 18th)

10 Questions | Total Attempts: 100

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Weekly Recap Quiz #73 (August 18th)


Questions and Answers
  • 1. 
    How many business days should the customer hold on to the package if there is Carrier Damage?
    • A. 

      5

    • B. 

      7

    • C. 

      10

    • D. 

      14

  • 2. 
    In which states do we currently collect sales tax? (choose all that apply)
    • A. 

      New York

    • B. 

      Wisconsin

    • C. 

      Florida

    • D. 

      California

    • E. 

      Tennessee

    • F. 

      Washington

  • 3. 
    BirthdayExpress offer the 110% Price Guarantee to customers.
    • A. 

      True

    • B. 

      False

  • 4. 
    When doing a replacement order, the very first thing you should enter in the notes field is the:
    • A. 

      The items needed in the replacement oder

    • B. 

      The date the customer needs the order by

    • C. 

      Today's date

    • D. 

      The customer's shipping information

  • 5. 
    A customer calls and tells you that her costume does not fit her. She looked at the size chart wrong. In this case, you would do a:
    • A. 

      Exchange

    • B. 

      Replacement Order

    • C. 

      Credit Request

  • 6. 
    When requesting for a credit, you must take into account Duties and Taxes for Canadian customers and sales tax from WI, NY, WA, CA and TN.
    • A. 

      True

    • B. 

      False

  • 7. 
    Customer's doing an exchange will not receive credit for their returned items until they have gone through our returns inspection process.
    • A. 

      True

    • B. 

      False

  • 8. 
    Before you send a replacement for a missing item, you need check the tracking because there may have been multiple packages and the product is still in transit. 
    • A. 

      True

    • B. 

      False

  • 9. 
    When do you need to leave a case note?  Please check all that apply.
    • A. 

      When initiating a return.

    • B. 

      When updating an address.

    • C. 

      When a customer wants to check their guaranteed delivery date.

    • D. 

      When creating a replacement order

    • E. 

      When doing an exchange (in the original order)

  • 10. 
    When creating a related work item request, such as a credit request, damaged in transit request, or trace investigation request, it is not necessary to create an additional separate case note, so long as you are detailed enough in the notes section of the request.
    • A. 

      True

    • B. 

      False

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