Lunch & Learn (Scope)

5 Questions | Total Attempts: 36

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Lunch & Learn (Scope)

Support Scopeabc


Questions and Answers
  • 1. 
    Select the three Pillars of Customer Care scope. 
    • A. 

      Phone

    • B. 

      Portal

    • C. 

      Presence

    • D. 

      Provisioning

    • E. 

      Priority

  • 2. 
    Which one is outside Customer Care's scope
    • A. 

      Hard Reboot

    • B. 

      Headset Settings

    • C. 

      Format File System

    • D. 

      PBX errors

  • 3. 
    What are situations we can Factory Reset a phone? (Select all that apply)
    • A. 

      When you first provision a phone.

    • B. 

      Phone says URL Call disabled.

    • C. 

      Directory Problems.

    • D. 

      A phone is purchased from Jive an not working.

    • E. 

      If the phone is no longer active on Jive.

  • 4. 
    What is one thing you can check in the portal that is within our scope, to make sure a device is configured correctly?
    • A. 

      Server address

    • B. 

      MAC address

    • C. 

      Change in password

    • D. 

      IP address

  • 5. 
    True/False It is better to stay in your scope then go outside of it because you might cause additional problems. 
    • A. 

      True

    • B. 

      False