Weekly Recap Quiz #59 (May 12th)
10 Questions
| Total Attempts: 78
REVIEW: Return Policy
Questions and Answers
- 1.If a domestic customer wants to return an order and the fault is on our end as a company, we want to UNCHECK the box for "Deduct Return Shipping".
- A.
True
- B.
False
- 2.If an international customer calls and wants to make a return, you should (check all that apply):
- A.
Initiate a RAN for them
- B.
Inform them to go to their postal service and use a traceable method to make the return
- C.
Uncheck the box for deduct return shipping for the Flex label
- D.
Send them a flex label
- 3.If a customer uses a Flex label to return an item that has a value of less than $7, they will still get some credit back.
- A.
True
- B.
False
- 4.ShopRunner customers can obtain a free return label from the ShopRunner site.
- A.
True
- B.
False
- 5.A customer that is making a return through UPS or USPS and not using our Flex Label MUST use a traceable method, or else if the order gets lost, we will not be responsible for refunding the order.
- A.
True
- B.
False
- 6.The following items are returnable ONLY if in their original, unopened packaging:
- A.
Undergarments
- B.
Helium tanks
- C.
Wigs
- D.
Fangs/teeth
- E.
CDs/DVDs
- F.
Cosmetics
- G.
Food & Edible Items
- 7.Canada customers can make a return, but must use a traceable method and will be responsible for the return shipping cost.
- A.
True
- B.
False
- 8.The following items are NEVER returnable under any circumstances (check all that apply):
- A.
Wigs
- B.
Disposable helium tanks
- C.
Special order items (mascots)
- D.
Food & Edible Items
- E.
Props that require special delivery
- 9.A customer may incur a restocking fee for which of the following (check all that apply):
- A.
If more than five of one item is ordered and returned
- B.
If they are returning an item past the 14 day return window
- C.
If they are returning a costume and it is missing the cardboard header
- D.
If they refuse the package (without permission)
- 10.We can accept returns from MyUS.com customers.
- A.
True
- B.
False
Questions: 10 | Attempts: 56 | Last updated: May 2, 2014
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