Weekly Recap Quiz #59 (May 12th)

10 Questions | By Anina | Updated: Mar 15, 2022 | Attempts: 151

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REVIEW: Return Policy

Questions and Answers

1.

If a domestic customer wants to return an order and the fault is on our end as a company, we want to UNCHECK the box for "Deduct Return Shipping".
- A.
  
  True
- B.
  
  False
2.

If an international customer calls and wants to make a return, you should (check all that apply):
- A.
  
  Initiate a RAN for them
- B.
  
  Inform them to go to their postal service and use a traceable method to make the return
- C.
  
  Uncheck the box for deduct return shipping for the Flex label
- D.
  
  Send them a flex label
3.

If a customer uses a Flex label to return an item that has a value of less than $7, they will still get some credit back.
- A.
  
  True
- B.
  
  False
4.

ShopRunner customers can obtain a free return label from the ShopRunner site.
- A.
  
  True
- B.
  
  False
5.

A customer that is making a return through UPS or USPS and not using our Flex Label MUST use a traceable method, or else if the order gets lost, we will not be responsible for refunding the order.
- A.
  
  True
- B.
  
  False
6.

The following items are returnable ONLY if in their original, unopened packaging:
- A.
  
  Undergarments
- B.
  
  Helium tanks
- C.
  
  Wigs
- D.
  
  Fangs/teeth
- E.
  
  CDs/DVDs
- F.
  
  Cosmetics
- G.
  
  Food & Edible Items
7.

Canada customers can make a return, but must use a traceable method and will be responsible for the return shipping cost.
- A.
  
  True
- B.
  
  False
8.

The following items are NEVER returnable under any circumstances (check all that apply):
- A.
  
  Wigs
- B.
  
  Disposable helium tanks
- C.
  
  Special order items (mascots)
- D.
  
  Food & Edible Items
- E.
  
  Props that require special delivery
9.

A customer may incur a restocking fee for which of the following (check all that apply):
- A.
  
  If more than five of one item is ordered and returned
- B.
  
  If they are returning an item past the 14 day return window
- C.
  
  If they are returning a costume and it is missing the cardboard header
- D.
  
  If they refuse the package (without permission)
10.

We can accept returns from MyUS.com customers.
- A.
  
  True
- B.
  
  False