Weekly Recap Quiz #31 (October 7th)

8 Questions | Total Attempts: 433

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Weekly Recap Quiz #31 (October 7th) - Quiz

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Questions and Answers
  • 1. 
    NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 2. 
    If the customer has multiple questions or issues, you need to choose the disposition code on the most significant concern/issues related to the call.
    • A. 

      True

    • B. 

      False

  • 3. 
    If the customer is a ShopRunner member, you should tell the them to go to ShopRunner website to place the order.
    • A. 

      True

    • B. 

      False

  • 4. 
    Customers will have the following benefits while being a member of ShopRunner.  Check all that apply.
    • A. 

      Unlimited 2-Day Shipping

    • B. 

      Unlimited Overnight Shipping

    • C. 

      Free returns (via a label provided from ShopRunner)

    • D. 

      Free Items

  • 5. 
    Where do we transfer a customer who is calling about the order they placed from Target?
    • A. 

      Helpline

    • B. 

      Credits Skill Group

    • C. 

      Wholesale Skill Group

    • D. 

      Delivery Resolution Skill Group

  • 6. 
    Check all of the Order Sources you can handle.
    • A. 

      Celebrate Express

    • B. 

      Target

    • C. 

      Costume Craze

    • D. 

      Buycostumes

    • E. 

      Halloween Express

    • F. 

      Ebay

    • G. 

      Costume Express

    • H. 

      NewEgg

    • I. 

      Evite Party Store

    • J. 

      Shop

    • K. 

      Amazon

    • L. 

      Buy

    • M. 

      OneStopPlus

  • 7. 
    What were the first Jack-O-Lanterns made of?
    • A. 

      Potatoes and turnips

    • B. 

      Apples and pineapples

    • C. 

      Melons and watermelons

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