Weekly Recap Quiz #31 (October 7th)
8 Questions
| Total Attempts: 433
This is your description.
Questions and Answers
- 1.NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
- A.
True
- B.
False
- 2.If the customer has multiple questions or issues, you need to choose the disposition code on the most significant concern/issues related to the call.
- A.
True
- B.
False
- 3.If the customer is a ShopRunner member, you should tell the them to go to ShopRunner website to place the order.
- A.
True
- B.
False
- 4.Customers will have the following benefits while being a member of ShopRunner. Check all that apply.
- A.
Unlimited 2-Day Shipping
- B.
Unlimited Overnight Shipping
- C.
Free returns (via a label provided from ShopRunner)
- D.
Free Items
- 5.Where do we transfer a customer who is calling about the order they placed from Target?
- A.
Helpline
- B.
Credits Skill Group
- C.
Wholesale Skill Group
- D.
Delivery Resolution Skill Group
- 6.Check all of the Order Sources you can handle.
- A.
Celebrate Express
- B.
Target
- C.
Costume Craze
- D.
Buycostumes
- E.
Halloween Express
- F.
Ebay
- G.
Costume Express
- H.
NewEgg
- I.
Evite Party Store
- J.
Shop
- K.
Amazon
- L.
Buy
- M.
OneStopPlus
- 7.What were the first Jack-O-Lanterns made of?
- A.
Potatoes and turnips
- B.
Apples and pineapples
- C.
Melons and watermelons
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
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