Weekly Recap Quiz #28 (September 16th)

10 Questions | Total Attempts: 318

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Weekly Recap Quiz #28 (September 16th)

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Questions and Answers
  • 1. 
    Multiple parts and pieces requests are for items that do not have a _______ or are not sold on the site.
    • A. 

      Name

    • B. 

      SKU Number

    • C. 

      Bin Number

  • 2. 
    When doing a replacement order or a parts and pieces request, the very first thing you should enter in the notes field is the:
    • A. 

      The items needed in the replacement order

    • B. 

      The date the customer needs the order by

    • C. 

      Today's date

    • D. 

      The customer's shipping information

  • 3. 
    Check all the answers in which you would do a parts and pieces request:
    • A. 

      The mask that comes with a batman costume is cracked

    • B. 

      The belt that comes with a pirate costume was missing

    • C. 

      The customer did not receive the cardboard medallions with their blowouts

    • D. 

      The cape that is sold separately from a superhero costume was missing

    • E. 

      A customer receives an incorrect costume as a replacement for the second time.

  • 4. 
    ________ is a sister company that specializes in electronic invitations.
    • A. 

      NewEgg

    • B. 

      Evite

    • C. 

      Amazon

  • 5. 
    We can assist Evite customers with their evite invitations issues.
    • A. 

      True

    • B. 

      False

  • 6. 
    Check all of the Order Sources you can handle.
    • A. 

      Buycostumes

    • B. 

      Celebrate Express

    • C. 

      Amazon

    • D. 

      Costume Craze

    • E. 

      Target

    • F. 

      Ebay

    • G. 

      Halloween Express

    • H. 

      NewEgg

    • I. 

      Evite Party Store

    • J. 

      Shop

    • K. 

      Buy

    • L. 

      Costume Express

  • 7. 
    NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 8. 
    A customer calls and tells you that he is missing the boot tops that are included with his superhero costume. in this case, you would do a:
    • A. 

      Replacement Order

    • B. 

      Parts and Pieces Request

    • C. 

      Exchange

  • 9. 
    As long as there is an order in our system for the issue, it is important to case note every order you go into.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is known as fear of halloween?
    • A. 

      Samhainophobia

    • B. 

      Homophobia

    • C. 

      Halloweenophobia

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