Weekly Recap Quiz #30 (September 30th)

10 Questions | Total Attempts: 386

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Weekly Recap Quiz #30 (September 30th)

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Questions and Answers
  • 1. 
    All APO/FPO addresses must use a nine-digit ZIP code to ensure delivery.
    • A. 

      True

    • B. 

      False

  • 2. 
    How many coupons or promotional codes are customers allowed to use during a purchase?
    • A. 

      Only one coupon

    • B. 

      One for shipping and one other coupon

    • C. 

      We don't allow coupons

    • D. 

      It is up to the representative

  • 3. 
    What is the maximum amount you can credit a customer?
    • A. 

      10%

    • B. 

      20%

    • C. 

      50%

    • D. 

      100%

  • 4. 
    If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
    • A. 

      Discounts

    • B. 

      Credits

    • C. 

      Case Notes

    • D. 

      Line Items

  • 5. 
    Exchange coupons are stackable, meaning you MUST apply one for free shipping on the new order, but can also add on an additional coupon for a discount.
    • A. 

      True

    • B. 

      False

  • 6. 
    Exchanges are done mainly if a customer does not like a costume or it doesn't fit.
    • A. 

      True

    • B. 

      False

  • 7. 
    Customer's doing an exchange will not receive credit for their returned items until they have gone through our returns inspection process.
    • A. 

      True

    • B. 

      False

  • 8. 
    How can you tell if an item is included with a costume?
    • A. 

      It will say it on the order

    • B. 

      From the description on the website

    • C. 

      You can't tell, you have to guess

  • 9. 
    A customer can only do an exchange for the items they are returning. For example, if a customer is exchanging a Batman costume, on the new order, they can only buy the Batman costume, and nothing else.
    • A. 

      True

    • B. 

      False

  • 10. 
    What does it mean if you see a spider on Halloween?
    • A. 

      You will get pregnant

    • B. 

      The spirit of a loved one watching over you

    • C. 

      Too many spider webs in your house

    • D. 

      Spiderman is nearby

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