Weekly Recap Quiz #29 (September 23rd)

10 Questions | Total Attempts: 323

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Weekly Recap Quiz #29 (September 23rd)

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Questions and Answers
  • 1. 
    Under no circumstances will there ever be a need to ask for the security code for the credit card of a customer.
    • A. 

      True

    • B. 

      False

  • 2. 
    Our brown and crystal blue balloons appear black unless they’re inflated and held up the light.
    • A. 

      True

    • B. 

      False

  • 3. 
    A customer calls and tells you that her costume does not fit her. She looked at the size chart wrong. In this case, you would do a:
    • A. 

      Replacement Order

    • B. 

      Exchange

    • C. 

      Parts and Pieces Request

  • 4. 
    A customer calls and tells you that he is missing the boot tops that are included with his superhero costume. in this case, you would do a:
    • A. 

      Replacement Order

    • B. 

      Exchange

    • C. 

      Parts and Pieces Request

  • 5. 
    A customer calls and tells you he ordered the blowouts, but he did not receive the round cardboard piece attached to the blowout "medallion". In this case, you would do a:
    • A. 

      Replacement Order

    • B. 

      Exchange

    • C. 

      Parts and Pieces

  • 6. 
    When doing a replacement order or a parts and pieces request, the very first thing you should enter in the notes field is the:
    • A. 

      The items needed in the replacement order

    • B. 

      The date the customer needs the order by

    • C. 

      Today's date

    • D. 

      The customer's shipping information

  • 7. 
    If you're supervisor is not available, who should you call if you need help? Choose all that apply:
    • A. 

      CE Helpline

    • B. 

      Ghostbusters

    • C. 

      BC Helpline

    • D. 

      TREC Helpline

    • E. 

      Superman

  • 8. 
    What is the 2nd most commercially successful holiday?
    • A. 

      Labor Day

    • B. 

      Christmas

    • C. 

      Halloween

    • D. 

      Thanksgiving

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