Exp - Mnl Day 1 - Aug 2013

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| By CSReadiness
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CSReadiness
Community Contributor
Quizzes Created: 96 | Total Attempts: 15,155
Questions: 13 | Attempts: 58

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Management Quizzes & Trivia

Questions and Answers
  • 1. 

    The system Concur uses to log and track customer cases is called ____________.

    Explanation
    The system Concur uses to log and track customer cases is called Salesforce, SF, or Sales force.

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  • 2. 

    The majority of clients allow the end users to add their own approvers.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement suggests that the majority of clients allow end users to add their own approvers. However, the correct answer is false, indicating that this statement is not true. This means that most clients do not provide the option for end users to add their own approvers.

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  • 3. 

    The rules surrounding the creation of an expense are controlled by

    • A.

      Workflow

    • B.

      Policy

    • C.

      Groups

    • D.

      Employee ID

    Correct Answer
    B. Policy
    Explanation
    The creation of an expense is controlled by policy. Policies outline the guidelines and procedures that employees must follow when submitting expenses. These policies may include rules regarding the types of expenses that are reimbursable, the maximum amount that can be claimed, and the required documentation. By adhering to the policy, organizations can ensure consistency and fairness in expense management. Workflow, groups, and employee ID may play a role in the approval process or categorization of expenses, but the overall control lies with the policy.

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  • 4. 

    Once a report has been submitted it is sent for approval. What is the name of the approval process?

    • A.

      Forms

    • B.

      Policy

    • C.

      Workflow

    • D.

      Allocations

    Correct Answer
    C. Workflow
    Explanation
    The name of the approval process for a submitted report is "Workflow". This process involves the systematic and sequential movement of the report through various stages of review and approval, ensuring that it follows the appropriate steps and reaches the necessary approvers for final approval.

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  • 5. 

    When a user clicks on 'New Expense Report' what form is used to begin the expense report?

    • A.

      Expense

    • B.

      Itemization

    • C.

      Header

    • D.

      Allocation

    Correct Answer
    C. Header
    Explanation
    When a user clicks on 'New Expense Report', the form that is used to begin the expense report is the Header form. This form typically includes fields for entering information such as the employee's name, date, purpose of the expense report, and other relevant details. The Header form serves as the starting point for creating an expense report and provides the necessary information to track and process the expenses incurred by the employee.

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  • 6. 

    An end user can identify a required field by __________.

    Correct Answer
    Red Bar or Red Line on Left
    Explanation
    An end user can identify a required field by the presence of a red bar or red line on the left side. This visual indicator helps the user easily distinguish which fields are mandatory and need to be filled out. By using this visual cue, the user can quickly identify and prioritize the required fields, ensuring that all necessary information is provided.

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  • 7. 

    A user calls and says they have a corporate card charge appearing in Expense that is not an alllowable expense per the company policy. The company will not pay for it.  How should the employee account for this expense?

    • A.

      Delete the charge

    • B.

      Ignore the expense

    • C.

      Use the Personal Expense Checkbox

    Correct Answer
    C. Use the Personal Expense Checkbox
    Explanation
    When an employee has a corporate card charge that is not an allowable expense according to the company policy, they should use the Personal Expense Checkbox to account for this expense. This checkbox indicates that the employee will personally cover the cost of the expense and the company will not reimburse them for it. By using the Personal Expense Checkbox, the employee can ensure that the charge is not included in their expense report for reimbursement.

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  • 8. 

    What permission allows a user to use the expense system?

    • A.

      Expense Processor

    • B.

      Expense Approver

    • C.

      Expense User

    Correct Answer
    C. Expense User
    Explanation
    The permission that allows a user to use the expense system is "Expense User." This permission likely grants the user access to the expense system and enables them to create, submit, and manage their expenses within the system. It may also include the ability to view and track the status of their expenses, as well as any associated reports or analytics. The "Expense User" permission is specific to the expense system and does not involve the processing or approval of expenses.

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  • 9. 

    In order to view a user’s profile, you would go to Administration > Company Admin > ________.

    Correct Answer
    User Administrator
    User Admin
    Explanation
    To view a user's profile, you would go to Administration > Company Admin > User Administrator or User Admin. These options are likely located within the administrative settings of a system or platform, allowing authorized users with administrative privileges to access and manage user profiles. The specific terminology may vary depending on the system or platform being used.

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  • 10. 

    An end user calls in and says they selected the wrong policy when creating their expense report.  Can they go back in and change the policy on that report?

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    The answer is "No" because once an expense report is created with a specific policy selected, it cannot be changed. The end user will have to create a new expense report with the correct policy selected.

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  • 11. 

    Can a report be returned to an end user once it has been exported in the SAE extract for payment? 

    • A.

      Yes

    • B.

      No

    Correct Answer
    B. No
    Explanation
    Once a report has been exported in the SAE extract for payment, it cannot be returned to an end user. Once the report is exported, it is considered a separate file and cannot be modified or accessed within the SAE system. Therefore, the correct answer is No.

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  • 12. 

    When creating a report, basic information may be pre-populated. Where does this data in the report header originate from within the system?

    Correct Answer
    Copy Down from the employee profile
    Explanation
    The data in the report header originates from the employee profile. This means that when creating a report, the basic information such as name, employee ID, and other relevant details are automatically filled in by copying them down from the employee profile. This saves time and ensures accuracy in the report as the information is directly sourced from the employee's profile within the system.

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  • 13. 

    What role allows a Concur Administrator to access the Concur Support portal to open a case with client support?

    Correct Answer
    Authorized Support Contact
    ASC
    Explanation
    The role of an Authorized Support Contact (ASC) allows a Concur Administrator to access the Concur Support portal and open a case with client support. This role grants the necessary permissions and privileges to interact with the support team and seek assistance for any issues or concerns related to Concur. The ASC is responsible for managing and resolving support cases, ensuring effective communication between the administrator and the support team.

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