Test Your Knowledge - Overcoming Patient Objections

5 Questions | Total Attempts: 281

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Test Your Knowledge - Overcoming Patient Objections


Questions and Answers
  • 1. 
    Which formula (or acronym) identifies overcoming patient objections?
    • A. 

      O.B.J.E.C.T.

    • B. 

      S.T.A.R.T.

    • C. 

      S.M.U.T.

    • D. 

      S.M.I.L.E.

  • 2. 
    What is the most important component to overcoming a patient objection?
    • A. 

      Identifying the objection

    • B. 

      Listening to the patient carefully and intently

    • C. 

      Identifying a solution and delivering treatment

    • D. 

      All of the above

  • 3. 
    Which formula (or acronym) identifies COMMON patient objections?
    • A. 

      S.T.A.R.T.

    • B. 

      O.B.J.E.C.T.

    • C. 

      S.M.U.T.

    • D. 

      S.M.I.L.E.

  • 4. 
    The Motivating Purchase Factor (or M.P.F.) is defined as what?
    • A. 

      Whether or not the patient has enough money to pay for treatment

    • B. 

      The reason the patient scheduled their appointment

    • C. 

      The number of family members a patient has

    • D. 

      Whether or not the patient has time to stay for treatment

  • 5. 
    Emotional Gold (or E.G.) is defined as what?
    • A. 

      The personality/behavior type of the patient

    • B. 

      The level of sensitivity a patient has

    • C. 

      What MATTERS the MOST to a patient

    • D. 

      A method used by treatment coordinators to handle crying patients

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