Test Your Knowledge - Overcoming Patient Objections
5 Questions
| Total Attempts: 281
Questions and Answers
- 1.Which formula (or acronym) identifies overcoming patient objections?
- A.
O.B.J.E.C.T.
- B.
S.T.A.R.T.
- C.
S.M.U.T.
- D.
S.M.I.L.E.
- 2.What is the most important component to overcoming a patient objection?
- A.
Identifying the objection
- B.
Listening to the patient carefully and intently
- C.
Identifying a solution and delivering treatment
- D.
All of the above
- 3.Which formula (or acronym) identifies COMMON patient objections?
- A.
S.T.A.R.T.
- B.
O.B.J.E.C.T.
- C.
S.M.U.T.
- D.
S.M.I.L.E.
- 4.The Motivating Purchase Factor (or M.P.F.) is defined as what?
- A.
Whether or not the patient has enough money to pay for treatment
- B.
The reason the patient scheduled their appointment
- C.
The number of family members a patient has
- D.
Whether or not the patient has time to stay for treatment
- 5.Emotional Gold (or E.G.) is defined as what?
- A.
The personality/behavior type of the patient
- B.
The level of sensitivity a patient has
- C.
What MATTERS the MOST to a patient
- D.
A method used by treatment coordinators to handle crying patients
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