Recap Of Aug 24th Huddle

10 Questions | Total Attempts: 31

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February Quizzes & Trivia

Quick recap to test your retention of our weekly store huddle


Questions and Answers
  • 1. 
    If a customer asks for a Verizon phone that we don't have in stock, we should:
    • A. 

      Tell them it will arrive in a few days

    • B. 

      Place an order through Iconic to ship to the store

    • C. 

      Offer another model that is in stock

    • D. 

      Answer option 4

  • 2. 
    We should ask for the customer's email address before charging their credit card. This ensures we don't forget to ask later.
    • A. 

      True

    • B. 

      False

  • 3. 
    Before completing the customer's purchase on a new phone, you must _____ the contract.
  • 4. 
    Capturing a customer's email address also signs them up for our daily email deals.
    • A. 

      True

    • B. 

      False

  • 5. 
    The new Alesis portable speaker system features:
    • A. 

      Bluetooth

    • B. 

      Airplay

    • C. 

      Rechargeable battery

    • D. 

      USB port for syncing

  • 6. 
    We have several iPhone 5 cases for less than $10.
    • A. 

      True

    • B. 

      False

  • 7. 
    We offer the Applecare+ for the iPad and iPhone within 30 days.
    • A. 

      True

    • B. 

      False

  • 8. 
    What are the details for the MacMall Free Local Delivery?
    • A. 

      Same Day delivery if ordered before 2pm

    • B. 

      Within 25 miles

    • C. 

      Order is over $120

    • D. 

      Within 50 miles

    • E. 

      Order is over $100

    • F. 

      Must be local to the Santa Monica store

  • 9. 
    What is the MacMall Personal Training
    • A. 

      The free seminars that we offer to customers 5 days per week

    • B. 

      The support given by our Mall on Call techs if the customer has a question

    • C. 

      A service We sell that teaches customers how to use their product.

    • D. 

      A service from Apple that teaches customers how to use their product.

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