Weekly Recap Quiz #26 (August 26th)

10 Questions | Total Attempts: 54

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Weekly Recap Quiz #26 (August 26th)

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Questions and Answers
  • 1. 
    How many business days should the customer hold on to the package if there is Carrier Damage?
    • A. 

      5

    • B. 

      7

    • C. 

      10

    • D. 

      14

  • 2. 
    In which states do we currently collect sales tax? (choose all that apply)
    • A. 

      New York

    • B. 

      Wisconsin

    • C. 

      Florida

    • D. 

      California

    • E. 

      Ohio

    • F. 

      Washington

  • 3. 
    The Express Brands offer the 110% Price Guarantee to customers.
    • A. 

      True

    • B. 

      False

  • 4. 
    Multiple parts and pieces requests are for items that do not have a _______ or are not sold on the site.
    • A. 

      Name

    • B. 

      SKU Number

    • C. 

      Bin Number

  • 5. 
    When doing a replacement order or a parts and pieces request, the very first thing you should enter in the notes field is the:
    • A. 

      The items needed in the replacement oder

    • B. 

      The date the customer needs the order by

    • C. 

      Today's date

    • D. 

      The customer's shipping information

  • 6. 
    A customer calls and tells you he ordered the Batman costume, but he did not receive the costume. In this case, you would do a:
    • A. 

      Exchange

    • B. 

      Replacement Order

    • C. 

      Parts and Pieces Request

  • 7. 
    A customer calls and tells you that he is missing the boot tops that are included with his superhero costume. in this case, you would do a:
    • A. 

      Replacement Order

    • B. 

      Parts and Pieces Request

    • C. 

      Exchange

  • 8. 
    Check all the answers in which you would do a parts and pieces request:
    • A. 

      The mask that comes with a batman costume is cracked

    • B. 

      The belt that comes with a pirate costume was missing

    • C. 

      The customer did not receive the cardboard medallions with their blowouts

    • D. 

      The cups did not come with the customer's party pack

    • E. 

      The cape that is sold separately from a superhero costume was missing

    • F. 

      A customer receives an incorrect costume as a replacement for the second time.

  • 9. 
    A customer calls and tells you that her costume does not fit her. She looked at the size chart wrong. In this case, you would do a:
    • A. 

      Exchange

    • B. 

      Replacement Order

    • C. 

      Parts and Pieces Request

  • 10. 
    What did George Washington, Abraham Lincoln, and Christopher Columbus all have in common?
    • A. 

      They were all explorer like Dora.

    • B. 

      They were Presidents of the United States of America

    • C. 

      They were all born on holidays.

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