Supervision

70 Questions | Total Attempts: 119

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Employee Quizzes & Trivia

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Questions and Answers
  • 1. 
    Which of the following Equal Employment Opportunity obligation is the responsibility of a supervisor?
    • A. 

      Required to keep attendance records and job performance

    • B. 

      Counsel employees about tardiness

    • C. 

      Provide written job description

    • D. 

      Require employees to be sensitive about other gender, ethnicity, etc.

  • 2. 
    As part of Equal Employment Opportunity, the supervisor should be aware of opportunities to
    • A. 

      Encourage development of special abilities they might possess

    • B. 

      Provide special training for minorities

  • 3. 
    Before a supervisor disciplines an employee the supervisor should
    • A. 

      Make sure the case is valid

    • B. 

      Inform other employees

  • 4. 
    The purpose of a Skelly hearing is
    • A. 

      To determine what discipline to take against an employee

    • B. 

      To inform the employee of what discipline will be imposed

    • C. 

      To decide whether the employee should be disciplined

    • D. 

      To give the employee a chance to respond to charges against them

  • 5. 
    The purpose of a “Notice to Correct Deficiencies”, oral warning, and suspension is to
    • A. 

      Document use of progressive discipline

    • B. 

      To notify the employee that future disciplinary action will take place if the problem behavior continues

  • 6. 
    When a supervisor finds mistakes in an employee’s work
    • A. 

      Tell the employee that they will be disciplined

    • B. 

      Tell the employee to correct their mistakes

    • C. 

      Discuss with the employee the reason for the mistakes and that correction is required

  • 7. 
    As a supervisor you have denied time off to an employee because of workload. You found out that the employee went to your supervisor and got time off. How should you respond?
    • A. 

      Reprimand the employee

    • B. 

      Explain the proper use of chain of command

  • 8. 
    A fellow supervisor is constantly criticizing your work. How do you handle the situation?
    • A. 

      Talk to your manager

    • B. 

      Ignore the situation

    • C. 

      Respond to him and keep on doing what you think is right

    • D. 

      Criticize the supervisor for picking on you

  • 9. 
    The 2nd level supervisor tells the subordinate of the 1st level supervisor to report to the 2nd level directly with any question or grievance.
    • A. 

      This is the true meaning of “direct report to management”.

    • B. 

      This will create an uncomfortable situation for the 1st level supervisor.

  • 10. 
    While assigning work to employees, the supervisor should consider
    • A. 

      Employee experience background and expertise

    • B. 

      Civil service job requirements

    • C. 

      Employee willingness to do the work

    • D. 

      Ensure equal work is given to all employees

  • 11. 
    The most important action to take when an employee has a problem that affects his/her work is
    • A. 

      Determine the cause of the behavior

    • B. 

      Discipline the employee

  • 12. 
    You have an employee who is efficient in his work and who is complaining about the heavy world load. His complaints are affecting the work and attitude of the other employees. As a supervisor you should
    • A. 

      Recommend discipline

    • B. 

      Talk to the employee about his complaints

    • C. 

      Tell the other employees to ignore his complaints

  • 13. 
    When your subordinate talks to you, there are two things that you need to pay attention to, one is the context of the conversation and the second is
    • A. 

      Personal feelings and attitude

    • B. 

      Signs of personal problems

    • C. 

      Praise and approval

    • D. 

      Criticism

  • 14. 
    What would be the best method of assigning work to an experienced, knowledgeable employee?
    • A. 

      Tell what needs to be done and why it needs to be done but not how to do it

    • B. 

      Tell him to use your method because it's better

    • C. 

      No instruction is needed, they will know what needs to be done

  • 15. 
    Employees are least likely to object to strict regulation if
    • A. 

      It does not apply to them

    • B. 

      It applies consistently to everyone without bias

    • C. 

      More strict for the supervisors than the employees

    • D. 

      Will lead to better wage and salary structure

  • 16. 
    Procedures regarding responsibilities and job performance
    • A. 

      All employees are told of their responsibilities and job criteria

    • B. 

      Minority employees should have a different standard

    • C. 

      Standards should vary with time

  • 17. 
    Which one best describes sexual harassment?
    • A. 

      Unwelcome flirtation

    • B. 

      Unwelcome sex proposal from a male to a female

    • C. 

      A female is not promoting in a division

    • D. 

      Sexual behavior used to influence promotion and impact the work environment

  • 18. 
    The major advantage of showing an employee how to operate a machine rather than telling the employee how is
    • A. 

      An accepted method of operating the machine is explained

    • B. 

      Increase his confidence to work alone

    • C. 

      Showing is always better than written format

  • 19. 
    How does a supervisor keep employees interested in safety
    • A. 

      Make sure new employees are trained in safety

    • B. 

      By taking an active interest in each employee and frequently reminding them about important safety

    • C. 

      By becoming a safety specialist

    • D. 

      Make sure the safety related training is handled by the safety specialist

  • 20. 
    The main reason for having periodic staff meetings is to
    • A. 

      Evaluate the objection of the organization and recommend changes

    • B. 

      Broaden the staff understanding of the policies under which the organization operates

    • C. 

      Discuss and exchange ideas concerning the development of the organization’s programs and the means of adjusting to them

    • D. 

      Facilitate social contacts for employees to get to know each other better

  • 21. 
    The reason for regular employee meetings is
    • A. 

      Motivate employees and give them public recognition

    • B. 

      Opportunity to discuss problems in the work and to discuss methods and principals to solve them

    • C. 

      Opportunity for employees to become better acquainted and to have a better working environment

  • 22. 
    The most productive supervisors devote a large portion of their time
    • A. 

      With the paperwork aspect of their job

    • B. 

      With the inter-personal aspect of their job

    • C. 

      Doing similar tasks as their employees

    • D. 

      Doing the hardest tasks of the group

  • 23. 
    If you have sent your manager a report and you found that you had incorrect information in that report you need to
    • A. 

      Notify your manager immediately

    • B. 

      Rewrite the report with correct information

    • C. 

      Determine if the incorrect information will make any difference

    • D. 

      Do nothing until you are questioned

  • 24. 
    Of the following, the best guide in writing a memo as a supervisor is to ask whether the information is
    • A. 

      Proven

    • B. 

      Recent

    • C. 

      Pertinent

    • D. 

      Understandable

  • 25. 
    Of the following, the purpose in a written report should be
    • A. 

      Only mentioned after the background information

    • B. 

      Obvious to the reader from the beginning

    • C. 

      Repeated throughout the report

    • D. 

      Summarized at the end