Weekly Recap Quiz #27 (September 3rd)

10 Questions | Total Attempts: 184

SettingsSettingsSettings
Please wait...
Weekly Recap Quiz #27 (September 3rd)

This is your description.


Questions and Answers
  • 1. 
    If the customer is a ShopRunner member, you should tell the them to go to ShopRunner website to place the order.
    • A. 

      True

    • B. 

      False

  • 2. 
    Customers will have the following benefits while being a member of ShopRunner.  Check all that apply.
    • A. 

      Unlimited 2-Day Shipping

    • B. 

      Unlimited Overnight Shipping

    • C. 

      Free returns (via a label provided from ShopRunner)

    • D. 

      Free products

  • 3. 
    Where do we transfer a customer who is calling about the order they placed from Target?
    • A. 

      Helpline

    • B. 

      Credits Skill Group

    • C. 

      Wholesale Skill Group

    • D. 

      Delivery Resolution Skill Group

  • 4. 
    Check all of the Order Sources you can handle.
    • A. 

      Celebrate Express

    • B. 

      Costume Craze

    • C. 

      BuyCostumes

    • D. 

      Target

    • E. 

      Halloween Express

    • F. 

      Ebay

    • G. 

      Costume Express

    • H. 

      NewEgg

    • I. 

      Evite Party Store

    • J. 

      Shop

    • K. 

      Amazon

    • L. 

      Buy

  • 5. 
    NEWEGG, AMAZON, BUY, EBAY and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 6. 
    Customer's doing an exchange will not receive credit for their returned items until they have gone through our returns inspection process.
    • A. 

      True

    • B. 

      False

  • 7. 
    What do you give a 900pound gorilla for his birthday?
    • A. 

      Bananas

    • B. 

      A female gorilla

    • C. 

      I don’t know, but you’d better hope he likes it!

Related Topics
Back to Top Back to top