Amsurg Cares Front Office Stress Management

5 Questions | Total Attempts: 975

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Management Quizzes & Trivia

Questions and Answers
  • 1. 
    What are the objectives of stress management in customer service? Please select all correct answers.
    • A. 

      Understand how responses to situations can cause stress

    • B. 

      Learn how to recognize your stress reactions

    • C. 

      Learn the importance of self understanding

    • D. 

      Learn the importance of self management

    • E. 

      Learn techniques to regain control or stay in control

  • 2. 
    Which of the following are included in the four A’s of stress management? Please select all correct answers.
    • A. 

      Avoid

    • B. 

      Antagonize

    • C. 

      Alter

    • D. 

      Accept

  • 3. 
    What are some ways to identify stress? Please select all correct answers.
    • A. 

      Take cues from team mates

    • B. 

      Take cues from your environment

  • 4. 
    What can you do if you are stressed? Please select all correct answers.
    • A. 

      Rest

    • B. 

      Manage Time

    • C. 

      Take a walk

    • D. 

      Sit up straight

  • 5. 
    How do you resolve conflict? Please select all correct answers.
    • A. 

      Communicate

    • B. 

      Never Negotiate

    • C. 

      Collaborate

    • D. 

      Only do it your way

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