Amsurg Cares Front Office Stress Management
5 Questions
| Total Attempts: 975
Questions and Answers
- 1.What are the objectives of stress management in customer service? Please select all correct answers.
- A.
Understand how responses to situations can cause stress
- B.
Learn how to recognize your stress reactions
- C.
Learn the importance of self understanding
- D.
Learn the importance of self management
- E.
Learn techniques to regain control or stay in control
- 2.Which of the following are included in the four A’s of stress management? Please select all correct answers.
- A.
Avoid
- B.
Antagonize
- C.
Alter
- D.
Accept
- 3.What are some ways to identify stress? Please select all correct answers.
- A.
Take cues from team mates
- B.
Take cues from your environment
- 4.What can you do if you are stressed? Please select all correct answers.
- A.
Rest
- B.
Manage Time
- C.
Take a walk
- D.
Sit up straight
- 5.How do you resolve conflict? Please select all correct answers.
- A.
Communicate
- B.
Never Negotiate
- C.
Collaborate
- D.
Only do it your way
An Introduction to Management Quiz! You will have a maximum of one hour to complete the quiz. This assessment is worth 20 points. You must receive a score of 70% or higher to consider yourself above average in terms of...
Questions: 13 | Attempts: 30981 | Last updated: Jun 30, 2021
-
Sample QuestionWhat are the types of managers associated with specific areas within the organization? (Select all that apply)
Are you familiar with PERT and CPM? Do you think you can pass this quiz? PERT and CPM are two network-based project management techniques that demonstrate the activities and events' flow and order. PERT stands for Project...
Questions: 10 | Attempts: 17251 | Last updated: Oct 25, 2021
-
Sample QuestionCPM is:
Questions: 30 | Attempts: 15528 | Last updated: May 12, 2021
-
Sample QuestionYou can classify that a child aged 2 years has fast breathing if he has a respiratory rate of
Back to top