Amsurg Cares Front Office Communication

5 Questions | Total Attempts: 949

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Amsurg Cares Front Office Communication

Questions and Answers
  • 1. 
    Which of the following are communication skills? Please select all of the correct answers.
    • A. 

      Thinking

    • B. 

      Listening

    • C. 

      Speaking

    • D. 

      Nonverbal

  • 2. 
    What are characteristics of an effective communicator? Please select all of the correct answers.
    • A. 

      Send clear and simple messages

    • B. 

      Dominate the conversation

    • C. 

      Facilitate collaboration

    • D. 

      Hide the truth about the situation

  • 3. 
    What are some communication tools? Please select all of the correct answers.
    • A. 

      Greet

    • B. 

      Smile

    • C. 

      Ignore

    • D. 

      Inform

  • 4. 
    What are some ways to seek clarification? Please select all of the correct answers.
    • A. 

      It sounds like...

    • B. 

      My understanding is that...

    • C. 

      In other words...

  • 5. 
    What non-verbal communication should you use?
    • A. 

      Nodding

    • B. 

      Frowning

    • C. 

      Folded Arms

    • D. 

      Slouching

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